5 Replies Latest reply: Sep 1, 2013 10:53 AM by RG in PDX RSS

    Lexmark printer/scanner doesn't recognize Adobe Reader XI

    RG in PDX Community Member

      My Lexmark printer/scanner doesn't recognize Adobe Reader XI so now I can't scan to PDF. Any way to fix this?

        • 1. Re: Lexmark printer/scanner doesn't recognize Adobe Reader XI
          pwillener ACP/MVPs

          I have no idea what you are trying to do; why does a scanner need to recognize Adobe Reader?

          • 2. Re: Lexmark printer/scanner doesn't recognize Adobe Reader XI
            MichaelKazlow ACP/MVPs

            Adobe Reader does not participate in scanning in any manner. Acrobat does, but that is a commercial/for fee product. Did you uninstall Acrobat and install Reader in its place?

            • 3. Re: Lexmark printer/scanner doesn't recognize Adobe Reader XI
              RG in PDX Community Member

              Those two replies were puzzling to me. Maybe I worded my question wrong. I have never purchased a version of Acrobat, just used the free download Reader versions. My printer would scan to a PDF and it was then opened automatically in Reader to view. When I updated to Adobe Reader XI, the scanner could no longer recognize Reader on my computer (said the application could not be found) and would abort the scan. An IT professional suggested I install updated drivers for my printer. I didn't have to go to that step because I was able to get the printer to scan to a PDF initiating it from my computer, rather than from the printer. It then opened automatically in Reader XI, so problem solved. The updated drivers might enable me to initiate the scan from my printer, but it's just as easy to do it from the computer, so I haven't bothered updating them yet.

              • 4. Re: Lexmark printer/scanner doesn't recognize Adobe Reader XI
                Mike M Community Member

                RG in PDX wrote:

                 

                Those two replies were puzzling to me. Maybe I worded my question wrong. I have never purchased a version of Acrobat, just used the free download Reader versions. My printer would scan to a PDF and it was then opened automatically in Reader to view. When I updated to Adobe Reader XI, the scanner could no longer recognize Reader on my computer (said the application could not be found) and would abort the scan. An IT professional suggested I install updated drivers for my printer. I didn't have to go to that step because I was able to get the printer to scan to a PDF initiating it from my computer, rather than from the printer. It then opened automatically in Reader XI, so problem solved. The updated drivers might enable me to initiate the scan from my printer, but it's just as easy to do it from the computer, so I haven't bothered updating them yet.

                "My printer would scan to a PDF and it was then opened automatically in Reader to view."

                 

                Your Printer software (more specifically the Scanner software) is what was creating the PDF, NOT Reader. The scanner software NEEDS to be updated to recognize a newer version of Reader to send the document to. Reader cannot do this. It only receives the finished document once it's sent.

                • 5. Re: Lexmark printer/scanner doesn't recognize Adobe Reader XI
                  RG in PDX Community Member

                  Yes, thank you. That is what I understand, as well. I will probably update the drivers at some point, but as I said, it is working fine right now when I initiate the scan from the computer rather than the printer.