8 Replies Latest reply on Sep 1, 2013 7:46 PM by prman13

    Unable to access different drives in setup Browse for Folder screen.

    prman13

      When I create a new project, I am asked to save the file in a drive/directory. When I hit the Browse button, the only options are the Desktop or my Users folder name. I cannot access the Computer folder which would allow me to save to other drives, such as F drive, G drive, I drive, etc.

       

      Within the project, I have set the Scratch Disks menu to the proper folder on the I drive, and it saves the instructions. But when I try to "Get Media" in the Video Importer screen, the "Save In" pull down menu only lets me save to the Users file on the C drive. It will not show any option by which I can change the drive in which to save the imported media.

       

      Why is this? Help!!

        • 1. Re: Unable to access different drives in setup Browse for Folder screen.
          the_wine_snob Level 9

          What OS, and version are you using?

           

          Do you have full Administrative privileges in your account?

           

          The Save dialog goes into the OS's resources, so my first guess would be that something is not quite right in your OS, and your privileges.

           

          As a test, when you launch PrE, Rt-click on it, and choose Run As Administrator. Does that change anything?

           

          Good luck,

           

          Hunt

          • 2. Re: Unable to access different drives in setup Browse for Folder screen.
            A.T. Romano Level 7

            prman13

             

            Looking over your prior posts in this forum, you appear to have Premiere Elements 10 on Windows 7 64 bit. Prior to that you were using Premiere Elements 8.0/8.0.1. In all this time, I am assuming that you have the latest version of QuickTime installed and are operating

            Run As Administrator

            and/or from a User Account with Administrative Privileges.

            So, I am discounting them for the moment unless you specifically indicate that there is an issue in this regard.

             

            All that being said, it this problem with setting the save location in the new project dialog a new one. That is, is this a "it worked before but not now" or "it never worked before"?

             

            For the purpose of this troubleshooting, could you please direct ALL the Scratch Disk (Edit Menu/Preferences/Scratch Disks to a Folder on the Desktop? Where they are now, how much free space is there at that location and are all the Scratch Disks directed to the same place?

             

            Besides the Local Disc C, what other drives do you have, starting with this I drive. Is the I drive and other drives external or internal and formatted NTFS or FAT32?

             

            Let us start here.

             

            Thanks.

             

            ATR

            • 3. Re: Unable to access different drives in setup Browse for Folder screen.
              prman13 Level 1

              Hi Bill, and A.T.--    

               

              Bill, gee I notice you have over 57,000 posts! This must be a retirement hobby for you, perhaps.

               

              I am running PE10 in a Windows 8, 64-bit environment. I don't believe that I booted it up as an Administrator, but I will try this next time. I have three physical hard drives in the computer, two of which are partitioned. I also have an external USB backup hard drive. All in all, the drives are: C,D,F,G,H and I.  All the disks are NTFS format.

               

              I have created the scratch disk on the I drive, in a folder labeled "Premiere Elements Videos." Each project has its own file folder.

               

              To answer your question, I think it worked before, but I had to reinstall Windows 8 a couple of months ago, and I used a different hard drive for the system files. The previous scratch disk folder was erased, so I had to start from scratch (sorry about that!).

               

              I am running Media Analyzer right now, so I have to wait to reboot as Administrator.

               

              As soon as I try this, I will post a response.

              • 4. Re: Unable to access different drives in setup Browse for Folder screen.
                the_wine_snob Level 9

                Yes, it IS a retirement project. After 40 years as an advertising photographer, I closed up shop. Early on, when I left civil engineering, I got a degree in cinematography, and was nominated for an Academy Award, but all of my clients wanted my still photo capabilities. It was not until later, that I "revisited" my roots - cinema. However, by then, video had changed greatly, and was digital. I began a new career of editing digital video, until a few years ago.

                 

                As for partitions, those are something from the past, when an OS could only see a certain size of HDD. This article will give you more background: http://forums.adobe.com/message/5274334#5274334

                 

                I would not partition an HDD, unless I had a very, very good reason to do so.

                 

                As for the Run As Administrator, that can solve several possible problems, and is why I mentioned it.

                 

                If one is unable to access a particular HDD, then it is usually due to permissions and one's priviledges, and especially as most Adobe programs rely on the OS, for such aspects.

                 

                For the use of external HDD's, this article might be useful: http://forums.adobe.com/message/5567553#5567553

                 

                Good luck,

                 

                Hunt

                • 5. Re: Unable to access different drives in setup Browse for Folder screen.
                  prman13 Level 1

                  Guys,

                   

                  I reopened the program as Administrator, but when I went to create a new project, it still did not allow me to select any other folder other than in the Users folder, No other drives were indicated on the tree menu. There was no Computer folder.  Need I reinstall the program?

                  • 6. Re: Unable to access different drives in setup Browse for Folder screen.
                    A.T. Romano Level 7

                    prman13

                     

                    Just about to call it a day and saw your reply.

                     

                    When you reopened the program as Administrator, did you right click the Premiere Elements desktop icon and select Run As Administrator or just run the program in a User Account with Administrative Privileges?

                     

                    Are browsing and navigating issues only when operating Premiere Elements or are you having any problems with any of your other computer programs in the same regard?

                     

                    If the issue is only with Premiere Elements, then I would deactivate the program from the project Help Menu/Deactivate, close the program. Then uninstall the program via the usual Control Panel route. Then disable the anti-virus and firewalls and do the reinstall.

                     

                    Please review and let us know the outcome.

                     

                    Thanks.


                    ATR

                    • 7. Re: Unable to access different drives in setup Browse for Folder screen.
                      John T Smith Adobe Community Professional & MVP

                      >PE10 in a Windows 8, 64-bit environment

                       

                      Starting with Win7, Microsoft changed the security rules... you may want to search for security permission help at Microsoft

                       

                      http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

                      • 8. Re: Unable to access different drives in setup Browse for Folder screen.
                        prman13 Level 1

                        To All,

                         

                        I am still at the starting gate. I have done the following:

                         

                        1. Uninstalled then reinstalled PE10.
                        2. Run as an Administrator, and made sure that I had all permissions possible for the program by having the boxes checked in the Security tab under Properties.
                        3. Only PE10 will not let me access folders other than the Users folder; I cannot access the Desktop nor other drives, where I want to create the scratch disk.
                        4. All other programs and Windows 8 allow me to change drives, if need be.
                        5. Yet the Browse Folder screen that appears after clicking New Project only shows Desktop>Barrett Kalellis (name of user under User Files).

                         

                        At a loss to explain this.

                         

                        Another question, while I am at it. I imported media files from a DVD using the Picture Controller 300 software that came with the Canopus ADVC 300 unit. While streaming into PE10, the image in the preview window (in the Canopus) software was sharp and clear. Yet when the .avi file was created in PE10, the image that played in the preview pane was no where near as sharp, and was somewhat jittery. Is this normal, to be corrected when outputting to DVD, or am I missing something? The input preview and the program preview definitely do not look the same, or should they?