Disable the Intel graphics entirely, preferably in the BIOS.
Thanks for the reply. I did do a F12 bios start up but was not sure where to change that.
Me neither. You'll have to root around.
I'll give that another look. Thanks.
Hmm. I don't see anything in the Bios to do that. Isn't the Intel Graphic 4000 what runs the screen? If I disable it in the Device Mgr its just a black screen.
Photoshop cc is also now not launching. Yea!
It is what's running the screen, and that's the issue. PP wants only one option for the graphics driver. You want the nVidia to be it.
I though maybe going in to the nvidia control panel to the 3d settings, setting up Premier Pro to default to the nvidia card might help but it does not seem to do anything.
If all else fails,
Try uninstalling your latest apps.
Control Panel - Uninstall your latest - installed program.
or if system was running ok before...
Try system restoring to your latest known restore point, however you are likely to lose
latest installed update or application.
Thanks for the reply. I have already uninstalled and installed Premier Pro CC. Doesn't help. My system is running fine. Its a brand new unit. There is some other issue with the program not running correctly. Maybe it is the Intel 4000 card that it looks at first and does not like. Have not figure how to stop that though. I'm not the only one that launching the program has been a problem for as I see other threads about the issue but no real solution that I can figure out.
Go to BIOS settings>Advanced Chipset Option>Onboard VGA. Set it to -off or init display first
There is no 'Advanced Chipset Option' option that I can see.
I go into Nvidia Control Panel, change the preferred graphics processor for PPro to 'Integrated Graphics' instead of the 'High-performance NVIDIA processor', it launches, I get the welcome screen, it runs for about 10-15 seconds and then it crashes with 'A PP CC has stopped working'. Update: The new install of PP did an update and now it is launching ok. Could be either that or I did deactivate the virus software that came with the Dell m6700. I'm going to reactivate it to see what happens.
Please roll back the intel graphic drivers to standard VGA mode & disable the NVIDIA Graphic card, Check if you are able to launch the application.
Yeah. Rolling back the intel graphic drivers to standard VGA is not something I would know how to do. I have a conversation going on with Dell. The tech thought changing Optima setting to off might help but it did not. Premier Pro is back to not working again.
Ask the Dell tech how to disable the Intel graphics entirely, so it never gets used from boot up to shut down.
This used to be easily done in the BIOS, but it seems we're seeing more and more Laptops without that option, or at least, not easily found. Tell the man fully disabling on-board graphics is still a must have feature for any machine that has on-board graphics.
Ok. Will ask tomorrow. Thanks for keeping up the replies. Much appreciated.
Cure for me was at the 2:15 mark.
After the 2:15 mark is just to show it works and no more crashes.
Your error fix may be different, but if no fix error pops up, try going to:
Control Panel - Appearance and Personalization - Change the Theme -
Basic High Contrast Theme - ( Choose Windows 7 Basic).
Originally, I tried uninstalling and reinstalling PP too, but the problem doesn't
appear to be PP at all.
PP is a Monster irequiring Monster Operating System but it still allows us
little systems to participate.
Scroll down to Reply 17.
I don't know what else to do. Dell techs have no idea why PP CC will not run. Don't know what else to think except it does not run on Dell m6700's with my setup. Hopefully if Adobe is at PhotoPlus in NYC the end of October somebody there might have an answer. Bummer. Thanks for all the replies however.
I tried Reply 17...it still crashes after about 1:15 on my Dell Optiplex 9010 with Intel HD graphic 4000.
we'll see if Adobe support needs another 1/2 day to figure out the issues as with all the other products I've purchased.
OK, so as expected I spent several hours with Adobe support on the phone and they finally got it to run for more than 45 seconds. Turns out my Intel HD graphic 4000 driver needed an update. This is from the support person.
You can follow these steps:
To check the crash logs:
- Go to start
- In search type event viewer
- On event viewer windows ,expand windows logs and go to application
- Double click on the first error
- Check the description and look for faulting module ,if that is ntdll.dll
- Then download these drivers and install them.
- Launch premiere pro
PP is running ok. Went directly to the Intel web site and updated all their drivers from there and it works ok. I did not know that there was a difference between updating drivers via the device manager and going to the manufactures site.