Could you send some screenshots and the following log files to lesavage at adobe dot com.
Increase the LogLevel to 6
Log Files: C:\Users\<username>\AppData\Local\Temp
For example, if you were running Photoshop CS6 the log file name will be “csxs3-PHSP.log”
sudo plutil -convert xml1 ~/Library/Preferences/com.adobe.CSXS.3.plist
open -a TextEdit ~/Library/Preferences/com.adobe.CSXS.3.plist
… a blob of XML should pop up in TextEdit. Increase the LogLevel from 1 to 6.
Save your changes to the file.
Then back in terminal,
sudo plutil -convert binary1 ~/Library/Preferences/com.adobe.CSXS.3.plist
Restart Photoshop and repeat the same steps again. The log file will be available at: