1 Reply Latest reply on Sep 1, 2013 3:43 PM by A.T. Romano

    Error message update

    DJL12

      To John T Smith, thanks for the link info I will chase this one through for more information.

      To Ramano thanks for reply, o/s is Win Vista home premium, both programmes have been on system for a couple

      of years now without trouble, this error code had only just appeared with no software or hardware changes.

      I am guessing it is just a missing file which enables launch that has gone astray somehow, but I really dont

      have the expertise to be able to prove it. any help appreciated.

      thanks

      DJL12

        • 1. Re: Error message update
          A.T. Romano Level 7

          DJL12

           

          I am placing a reference here to the thread/replies to which you refer in this current thread on the same matter.

          http://forums.adobe.com/thread/1287237?tstart=0

           

          Please remind me, how long ago did this problem start? Is it possible to pin point a date down to a specific week or day?

           

          Please think about doing a computer maintenance to include the use of ccleaner (regular and registry sectors).

          http://www.piriform.com/ccleaner

          It is safe and very effective.

           

          We could also try flushing the preferences.

          If that does not work, we might consider a deactivation/uninstall/reinstall of Premiere Elements.

          But, let us leave the details of these last two for if necessary after the ccleaner.

           

          Thanks.

           

          ATR