To better assist you with this issue we need to know:
What is your operating system? (Windows or Mac) (XP, Vista, 7, 8)
What browser do you use? (Internet Explorer, Firefox, Chrome, Opera, Safari)
Are you seeing any error messages?
Can you provide screenshots of the error messages (if applicable)?
Thank you for replying:
I am operating Windows XP, 32 bit, browser is Mozilla Firefox.
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