I bought a new computer in April and when I tried to register it wouldn't accept the old serial no. I phoned and after some time, the "tech" informed me that in order to get re-installed I'd have to purchase a new code (or I think he somehow activated me) and it cost me around $200. that was April 27th and I got an email verifying. The C drive had to be replaced as it was bad so another complete re-install and now I'm trying to reach a tech again but in this case when I hit the chat button, nothing happens.
Call support by phone.