1 Reply Latest reply: Sep 6, 2013 2:59 PM by Frank Stokes-Guinan RSS

    Corrupt file when opened in Ai

    Zev_nz_

      I have a problem with a file that appears to be corrupt and not rendering correctly when brought into Illustrator.

       

      When It was last synced it appeared in CC as below with no thumbnail version.

       

      Screen Shot 2013-09-03 at 10.21.25 AM.png

       

      When emailed and opened in Acrobat the file renders correctly.

      Screen Shot 2013-09-03 at 10.17.34 AM.png

       

      However when the PDF is opened in Ai the fill for the branches is not correct.

      Screen Shot 2013-09-03 at 10.19.59 AM.png

       

      Outline view shows that this is not an errant fill problem and that the detail is not retreivable.

      Screen Shot 2013-09-03 at 10.20.14 AM.png

       

      When opened from the .idea in Illustrator file it renders as below

      Screen Shot 2013-09-03 at 11.01.34 AM.png

       

      Outline view shows only a few branches and some artifacts where they should be

      Screen Shot 2013-09-03 at 11.01.17 AM.png

       

      As does highlighting the branch layer

      Screen Shot 2013-09-03 at 11.06.33 AM.png

       

      The file appears to be correct on my iPhone and I have synced several times in case it was corrupted in the sending but it has not rectified this problem.

       

      Device: iPhone 5 model MD297X/A iOS 7.0 (11A4449a)

      Software: Adobe Ideas v2.7

        • 1. Re: Corrupt file when opened in Ai
          Frank Stokes-Guinan Adobe Employee

          The file does not look to be corrupt on the Ideas side. However, your .idea file does have several paths that have a very large number of points. You may be experiencing either a predefined limit in Illustrator or simply a bug in the Ideas import plug-in for Illustrator. We will follow up with the Illustrator team to verify.

           

          In the meantime, I have tried to work around the issue by exporting the problematic layer as an image, opened that image in Illustrator, and performed "Live Trace" on it. Then, I recombined it with the other layers. I have shared the .ai file on my Creative Cloud account to you in a separate email.

           

          Hope that helps,

          Frank

          Ideas Engineering