2 Replies Latest reply on Sep 2, 2013 8:27 PM by A.T. Romano

    Elements organizer stops working

    bigmoogoo

      Why does my elements organizer stop running when I open it up?

        • 1. Re: Elements organizer stops working
          the_wine_snob Level 9

          Welcome to the forum.

           

          Can you please provide us with more information:

           

          1. What OS, and what version?
          2. What version of PrE?
          3. Do you have both PsE and PrE?

           

          Good luck,

           

          Hunt

          • 2. Re: Elements organizer stops working
            A.T. Romano Level 7

            bigmoogoo

             

            As Hunt has already asked and which is very important to include

            a. What version of Premiere Elements are you using and on what computer operating system is it running?

             

            But, you say only Elements Organizer, not including Premiere Elements nor Photoshop Elements?

             

            So, I will add these additional questions:

             

            What are you doing in the Elements Organizer when it stops working. Just opening it? Is this a "it worked before but now" issue or a "it never worked before" issue. Please detail.

             

            Once we get the basic details requested above, we can plan troubleshooting strategy which might involve:

            a. deleting the settings file

            b. creating a new catalog

            c. looking at what you have imported into the Elements Organizer or are trying to import into it

             

            But all is speculation without more details.

             

            Thanks.

             

            ATR