35 Replies Latest reply on Nov 13, 2017 11:04 AM by sean - milky way

    Premiere Pro and Media Encoder crash while rendering H.264

    ItsHinchy Level 1

      Very recently, a problem's popped up where Premiere Pro and Media Encoder (CC) will crash while rendering H.264.

      It's only while rendering H.264 - other formats seem to work fine.

      And I don't mean that it returns an error, I mean it hard crashes with a Windows "Adobe Premiere Pro CC has stopped working" popup.

      It doesn't crash at a consistent time during the render, even on the same project. Occasionally, it won't crash at all, but this is usually not the case.

      I've tried disabling CUDA and my overclock to no avail. Please help!

        • 1. Re: Premiere Pro and Media Encoder crash while rendering H.264
          Jeff Bellune Adobe Community Professional

          Clean your media cache database -- Edit>Preferences>Media.  Click the Clean button.

          Trash your preferences -- launch Pr from a shortcut and press the Shift+Alt keys.  Keep them pressed until you see the Welcome screen.

          Try exporting again.

           

          Jeff

          • 2. Re: Premiere Pro and Media Encoder crash while rendering H.264
            ItsHinchy Level 1

            I did both of these, but alas, it still crashed.

            • 3. Re: Premiere Pro and Media Encoder crash while rendering H.264
              Jeff Bellune Adobe Community Professional

              OK.  When was the last time you cleaned out your computer case?  H.264 is very CPU-intensive, so heat can become an issue.

               

              Jeff

               

              Sent with Mailbird http://www.getmailbird.com/?utm_source=signature&utm_medium=email&utm_campaign=SentWithMai lbird_Normal

              • 4. Re: Premiere Pro and Media Encoder crash while rendering H.264
                Portpass1974 Level 1

                Hi Jeff.  Thanks for this.  The rendering in Adobe PP CC didn't even work (the box would open, but then it would say "Rendering Files..." and just hangs), until I cleaned out the media cache database.  I had no idea it was as simple as this.  I didn't even have to trash my preferences.  But what, specifically, does launching the program with the Shift+Alt keys do?  Is that like starting it up in basic mode, or something? 

                 

                The only issue is that once the rendering (or exporting to Media Encoder) works, I have to clean out the database again for me to render or export again.  Is that normal?  Thanks again. 

                • 5. Re: Premiere Pro and Media Encoder crash while rendering H.264
                  Portpass1974 Level 1

                  Hi again.  Almost forget to ask you about this: even after I clean out my cache folder under Preferences, I notice that there are still a lot of files there in both the Media Cache and Media Cache Files folders, including .ims, .pek, .cfa and loads of audio files and .mcbd files.

                   

                  Sould I delete those manually through Windows, or keep them there?  Would deleting them manually make my rendering and exporting work better so I won't have to keep on cleaning the cache database every time?  Thanks.

                  • 6. Re: Premiere Pro and Media Encoder crash while rendering H.264
                    Jeff Bellune Adobe Community Professional

                    Portpass1974 wrote:

                     

                    Hi again.  Almost forget to ask you about this: even after I clean out my cache folder under Preferences, I notice that there are still a lot of files there in both the Media Cache and Media Cache Files folders, including .ims, .pek, .cfa and loads of audio files and .mcbd files.

                     

                    Sould I delete those manually through Windows, or keep them there?  Would deleting them manually make my rendering and exporting work better so I won't have to keep on cleaning the cache database every time?  Thanks.

                    It cant hurt to try -- if Pr needs those cache files again they will be re-created.  Cleaning out the cache only deletes the cache files that aren't being used any more.  And since Pr, En, AE and the AME all share the same cache, the number of files that will get deleted during a cleaning operation may be much smaller than you expect.

                     

                    Holding down the Shift key during launch cleans out the plug-in cache and holding down Alt resets your Preferences.

                     

                    Cheers,

                    Jeff

                    • 7. Re: Premiere Pro and Media Encoder crash while rendering H.264
                      jeff4083402 Level 1

                      I am having same problem, and I'm really frustrated.  I can't create any videos.

                       

                      I tried disabling cuda, and clearing cache, and deleting preferences, and opening with alt+shift, and it still crashes when trying to export/create the video.

                       

                      I got on support with Adobe, and the guy didn't know why.

                       

                      I'm on a pretty new PC, only a few months old.  It's an 8 core processor at 4.6 ghz and 32 gb RAM on a SSD.  For a couple months I created videos in Premiere just fine.  It worked great.  Now, for no reason I can find, everything else including Photoshop works fine, but Premiere crashes every time.

                       

                      Please help.

                      • 8. Re: Premiere Pro and Media Encoder crash while rendering H.264
                        humanbeing00 Level 1

                        Hi all

                         

                        Have any solutions been discovered for this problem yet?

                         

                        I am having the same problem trying to render a university assignment that is due in two days. I tried exporting in CC, which worked for a while, then stopped. Then I tried media encoder, which worked for a while, then stopped.

                         

                        The only thing I have noticed about this problem is that it seems like the length of the export determines whether or not it will crash. Anything over 2-3 minutes seems to fail.

                         

                        This is frustrating me beyond measure - I could easily take my project into my university 5 minutes down the road from home, however they have gone and converted all of their editing systems to Mac's.... So I can't open a Premiere CC project from Windows on these Apple systems because it is apparently opening from an older version of Premiere CC. Mine is definitely up to date, as are their's.

                         

                        Please, could somebody from Adobe, or anybody, help us with this?

                         

                        Thanks in advance for any help anybody can provide. Offering a carton of beer to the first person who can help.

                         

                        Justin

                        • 9. Re: Premiere Pro and Media Encoder crash while rendering H.264
                          theeccentric Level 1

                          I just started having this happen, and I may need to re edit a whole f-ing project in the next day if Adobe doesn't take care of their problem. Not happy.

                          • 10. Re: Premiere Pro and Media Encoder crash while rendering H.264
                            humanbeing00 Level 1

                            On the topic of opening a project on the exact same version of Premiere Pro CC 2014 (yes it is definitely up to date, and the 2014 version), to overcome this export crash problem that ZachHinchy has brought up - you can't. Technically speaking, one should easily be able to open a Premiere Pro CC 2014 project from one system on another system running the exact same up to date, legitimate version of Premiere Pro CC 2014 without any kind of error. But for some reason, this has been disallowed(?) by Adobe. It has facepalm written all over it. Does anyone agree that this is at least a little bit silly?

                             

                            I have tried exporting a Final Cut Pro XML from my project to try and open the sequence at uni on a Mac, so I can render my project when I finish my edit. It half works - the clips are there, but the sequence is gone - i.e. 12 hours of painstaking sequencing and micro-edits that had me at several points in time wanting to insert my hand through my monitor with enough force to make a large hole. I really cannot afford redo this sequence, as my assignment is due tomorrow, and I have to work at 6 oclock in the morning, so I also cannot afford to stay up till the early hours of tomorrow morning. Wish me luck that some miraculous event has taken place overnight that will somehow allow me to just open my project, on the same version of Premiere, on a Mac, without hassle. (Apple OS is not friendly to anything but its own selfish nature, so I am having doubts).

                             

                            Adobe please, if you can do anything at all to help, you will save my assignment, and my faith will be restored. Otherwise, I'll just get my money back and buy Final Cut instead.

                             

                            I cant even

                             

                            If I find a way to fix either of these problems, I will post straight away.

                            • 11. Re: Premiere Pro and Media Encoder crash while rendering H.264
                              humanbeing00 Level 1

                              So Adobe has updated the cross-same-version compatibility problem. Projects can now be opened on other systems on Windows or AppleOS. Might have helped that I logged in at the create project screen and transferred my settings across to the system I am on at Uni.

                               

                              As for the rendering problem, I will try to figure out an answer to the problem beyond just saying that the highest you can render is H.264 720p 25.

                               

                              Good luck to you all

                              • 12. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                InterimAD Level 1

                                Hi All,

                                 

                                I have exactly the same behavior - Premiere Pro CC crashes during rendering and export. I have a iMac 27" with:

                                 

                                Model: iMac14,2, BootROM IM142.0108.B02, 4 processors, Intel Core i5, 3.4 GHz, 8 GB, SMC 2.15f2, TOSHIBA 512GB SSD

                                Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

                                 

                                • The Adobe Premiere and all other CC Programs are all updated

                                • I tried it with CUDA, without (per Software and OpenGL rendering)

                                • I erased the Premiere cache and started with Shift + Alt

                                • I make a complete new project and sequence and tried to export old films, that I exported before

                                • I deinstalled CUDA

                                • The Adobe folder inside the preference folder (Library) is set to read&write for me 

                                • The hard drives are all checked with disk utility

                                • The OS X is Mavericks and started several times with cmd + alt + p + r for cleaning the processor ramm

                                • My iMac is clean and stays cool during rendering and exporting

                                 

                                What else can I do?

                                • 13. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                  CBCreator Level 1

                                  I was running into a similar problem - fortunately cleaning the media cache database and trashing the preferences worked for me. Hope others who this doesn't work for can find a fix.

                                  • 14. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                    thnord Adobe Employee

                                    So I'd like to take a crack at getting to the bottom of these issues. To do that, I'd like to gather some more information. Please be as thorough as possible as it will help us better understand what's going on so we can investigate any bugs.

                                     

                                    • What version of Premiere Pro/AME are you using?
                                    • What type of system are you on? Hardware, OS (please be as specific as possible)
                                    • What is your source? Is it a Premiere Pro sequence?
                                    • Have you ever reproduced with anything other than a Premiere Pro sequence (ie. just a single file being transcoded in AME)?
                                    • What type of media is in your sequence?
                                    • Are you using any 3rd party effects in your sequence?
                                    • Does the problem go away if you export to another format? If so, a possible workaround for the time being would be to export to an intermediary format then transcode that file to h.264.
                                    • It is also helpful to distinguish between rendering and exporting. Please let us know if you see the crashing when rendering your timeline or exporting either through Premiere or Adobe Media Encoder (or both).

                                     

                                    As noted above, trashing your preferences may resolve the issue:

                                     

                                    1. To trash preferences, hold down the Shift key while launching Adobe Media Encoder.

                                    2 (mac). To delete the Media Cache on the Mac, navigate to: (your user directory) > Library > Application Support > Adobe > Common > Media Cache Files, and delete the contents of that directory.

                                    2 (win). To do it on Windows, go to: (your user directory) > (your name) > AppData > Roaming > Adobe > Common > MediaCache and do the same thing.

                                     

                                    One other possible solution: Look at your sequence and find any gaps between clips and replace them with black video. This has caused issues for some users in the past. Please let us know if that resolves the issue.

                                    • 15. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                      kengullette Level 1

                                      I am also having this problem. I had no issues at all using Premiere CC 2014 but after the upgrade, it closes when I try to export.

                                       

                                      I will try some of these suggestions but I am disappointed that this is sucking up so much of my time.

                                      • 16. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                        MarcusJ2001 Level 1

                                        Well that ROYALLY messed up my project! Now most of my footage is unlinked, when I try and link it up it tells me that the audio is not detected and that if I continue the deletion of the audio track cannot be undone. Then there is the whole crashing every time I try and relink it up anyway to try and build everything back up. So what on earth am I supposed to do NOW!

                                        Screenshot 2015-08-03 21.44.25.png

                                        • 18. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                          gjhbfgkvjioq Level 1

                                          Hi,

                                           

                                          I'm also having problems with Premiere Pro crashing on export.

                                           

                                          When I export, it goes for a while (this can be any amount of time - it's not consistent), then my computer completely crashes. No warning or error messages are given. One second it is ticking along, the next the computer is dead like someone's pulled the cord out.

                                           

                                          It happens less often with shorter films - just managing to export a 15 minute film if I cleared the cache and preferences as has been suggested. But currently I have a 40 minute film and this has me stumped. Nothing is allowing it to export.

                                          I was able to export shorter films without issue on earlier versions (I did not try for 40mins).

                                           

                                          ------------

                                          Here are the details you asked for:

                                          What version of Premiere Pro/AME are you using? PremierePro CC, updated June 2015

                                          What type of system are you on? Hardware, OS (please be as specific as possible) PC,Windows 7, Service Pack 1, AMD Phenom II X6 1055T Processor 2.80 GHz, 12.0GB RAM, AMD Radeon HD 68000 Series

                                          What is your source? Premiere Pro sequence

                                          Have you ever reproduced with anything other than a Premiere Pro sequence (ie. just a single file being transcoded in AME)? No - not tried this.

                                          What type of media is in your sequence? MVI - QuickTime Movie files taken on DSLR camera.  JPEGs.

                                          Are you using any 3rd party effects in your sequence? I am just using basic effects that come with PP (transitions) and I've used the synchronise and multi camera functions.

                                          Does the problem go away if you export to another format? No, I have tried exporting to other formats and it still crashes.

                                          It is also helpful to distinguish between rendering and exporting.  When I press "Enter" to render it also sometimes crashes the program, with an error message. I have not tried the queuing option to render it in Media Encoder.

                                          ------------------

                                           

                                          My husband is a programmer - he says he feels for you working on this at Adobe as  he knows how hard it can be to nut these things out!  Good luck and please find a fix soon.

                                          • 19. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                            niekvanzon Level 1

                                            There's a bug fix update for media encoder. Adobe Media Encoder CC 2015 (9.0.1) bug-fix update | After Effects region of interest

                                            Just go to help in premiere or another adobe programme and check for updates.

                                            If you run this and then export your sequence via the mediaencoder the h26 exporting bug doesn't occur.

                                             

                                            Hope this helps!

                                            • 20. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                              gjhbfgkvjioq Level 1

                                              I thought I'd give an update on my problem with PP crashing on export as it is now - finally - fixed.

                                               

                                              After trying every trick in the book with the great people at Adobe support, including re-installing my operating system, they eventually suggested having the hardware checked out.

                                               

                                              I took it to the two guys in my local computer shop. They thought it was most likely something to do with the power because of the way it was crashing (i.e. total crash, power off, no restarting). They proved to be right. After simply installing a larger power supply it stopped having the problem. This morning I could even export my large and complex 40 minute sequence successfully.

                                               

                                              They replaced a 550w supply with a 750w power supply. That did the trick.

                                               

                                              I'm not sure if this solution will help anyone else as everyone seems to have different issues, but it helped my problem.

                                              • 21. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                jeff4083402 Level 1

                                                I also will reply, if this helps others.

                                                 

                                                I was able to solve the issue of Premiere Pro.  After spending hours working with Adobe support, they were not able to identify what was wrong.

                                                 

                                                I am running a newer 8core 4.6ghz AMD processor with 2gb video card and 32gb RAM, but why was PP crashing when editing a video?

                                                 

                                                I figured out that if I copied all my project files to the local SSD drive, and did not have any working files on a local standard harddrive or usb drive, then it worked fine.

                                                 

                                                So now I just move all my project files off of usb and regular drives to the local SSD drive before I start a new project, which is the same drive where Windows and PremierePro is installed, and then it works fine without crashing or other issues.

                                                 

                                                Just wanted to share, and hope that helps.

                                                • 22. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                  nicholas_brill Level 1

                                                  I was having the same issue exporting a 45 second video with the latest version of Premiere Pro CC 2015 running on a new iMac w/ OS X Yosemite 10.10.5 and a Nvidia graphics card. No video plug-ins installed.

                                                  Tried many of the steps above: cleaning cache, exporting via Adobe Media Encoder, etc without any luck (although at one point, by some miracle, I was able to export the project successfully, though the export failed after I tested the export a second time.)

                                                   

                                                  I finally phoned Adobe support and was connected with someone almost immediately.

                                                  I shared my screen with the support agent, and after about 45 minutes of adjusting a number of settings, we successfully exported the project without any freezes.

                                                  A lot of what we changed was a little over my head, but basically he somehow determined that some effect I had used was not cooperating with my graphics card.


                                                  He saved my project as a new project and then made sure my sequence settings used Quicktime + Apple Pro Res 422 under Video Previews.

                                                  Next he re-rendered the project from in to out. This took about 5 minutes. (45 sec project, 1080p, mostly MTS files, one .MP4 file, and a .mov file that had been rendered out from AE).

                                                  He then went to File/Preferences/Memory and changed "Optimize rendering" from "Performance" to "Memory."


                                                  Finally, he exported the project using the Apple Pro Res 422 codec.


                                                  I apologize that this answer is a bit vague, but I think it's safe to say that this is a graphics card issue that can be resolved. Call Adobe support!

                                                  1 person found this helpful
                                                  • 23. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                    Jian3672 Level 1

                                                    Apple Pro Res 422 codec isn't listed on my PPCC2015

                                                    • 24. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                      nicholas_brill Level 1

                                                      I believe you may be able to download the codec from Apple, though I'm not entirely sure.

                                                       

                                                      After my original post on 11 September, I actually began to encounter the errors again in the same project. While the constant freezing is incredibly annoying, I figured the following work around:

                                                       

                                                      1. Any clips or media that are on your timeline but are outside of your in/out points should be moved over to a new sequence. In other words, remove anything from your timeline that won't be included in the final export. Just duplicate your sequence then remove the excess media from the original.

                                                       

                                                      2. Render out everything left on your timeline.

                                                       

                                                      3. Save your project and close/quit Premiere.

                                                       

                                                      4. Open Premiere. Re-open your project if Premiere does not do this for you automatically.

                                                       

                                                      5. Export your media as you usually would.

                                                       

                                                      This solution may not work for everyone, but basically I've found that rendering everything and restarting Premiere before going to export does the trick.

                                                      • 25. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                        Tim Pfeiffer Level 1

                                                        I was having the same issue. Every time I tried to export, Premiere would crash. I spent five hours trying all things others have suggested. Nothing was working.


                                                        Great News!

                                                        I called Adobe tech support and got a tech on the phone right away! Amazing! He said to go to the Project Settings and change  Video Rendering and Playback to "Software Render", Click ok, you'll get a message about deleting previews, click Yes to delete preview files. BAM! Ta Da! Fixed it it 5 seconds! Hope that helps someone else.

                                                        • 26. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                          Pjc-Photo Level 1

                                                          THis was the answer for me and I knew better but was being lazy!

                                                          Keep all your files in the same directory on the same ssd drive!   TY

                                                          • 27. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                            Pjc-Photo Level 1

                                                            ANd export to a different sad drive too if possible!! ;-)

                                                            • 28. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                              Timrm7 Level 1

                                                              I'm not sure if everyone has found this issue to be resolved, but I wanted to let you all know that the above fixes did not work for me, however I finally figured out a solution that did.


                                                              My timeline would render through just fine, but would crash while exporting to H.264 (I did not try other file types) and every time it crashed it was at 46% (or 92% if I did single pass VBR).


                                                              I realized the problem was a JPEG I was using at the end of the video. The resolution was too big and it was crashing Premiere. I brought the file into Photoshop and changed it from 600dpi to 300dpi. Re-imported to premiere, exported and presto!


                                                              Not sure if this will be the solution anyone was looking for, but figured I'd still share.


                                                              Take care,


                                                              Tim

                                                              • 29. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                professorcomplicated Level 1

                                                                Had same issue with a large PNG, reduced the image size, solved the issue.

                                                                Thanks for the tip.

                                                                • 30. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                  Michael Tiemann Level 1

                                                                  I have had this problem on and off since starting to use PPro Creative Cloud.  I was very hopeful that the latest version (Sept 2016) would solve this problem, but it has not.  My work-around is to render in two steps.  The first step is to render to QuickTime 422, and the second step is to render the QuickTime file as H.264.  Of course this makes it impossible to publish to YouTube in a single step, which is extremely annoying.  And it means I need 5x more space on my render drive for intermediate files than for my final renders, which is also extremely annoying.

                                                                  • 31. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                    pate44352619 Level 1

                                                                    Just compress your computer, to have more space.

                                                                     

                                                                    And use WMV, instead of AVI and other fancy format to export your project.

                                                                    • 32. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                      lucasp40979045 Level 1

                                                                      I'm having the same issue. I've tried all (not all actually) the tricks written on this page and nothing...

                                                                      It's interesting that some who had this problem could solve it with a "weird solution", such as removing or downsizing a JPG or something. I could find on Youtube a guy who disabled his Bluetooth device before start the export process and it worked for him.. I mean... it seems that everyone has to find it's own way to make it work. All this information makes me think that i'll have to pick another SW editor to work =( because it looks like a lottery.

                                                                       

                                                                      The only thing i did not try was change my power supply.... I have a 500w real.

                                                                      Here's my settings:

                                                                      Intel i7 4771 3.50ghz

                                                                      4 GB RAM

                                                                      Windows 10 Pro 64 bits

                                                                      GTX 1050 2 gb

                                                                       

                                                                      And i'm not going to change my power supply bcause I can barely see any solution coming from it, just like many others...

                                                                      Well, it's more about a vent instead of a helping ask... but if someone has the another solutions pls tell me.

                                                                       

                                                                      ----------------------------EDIT-----------------------------

                                                                      I Found out that I can export my video choosing the option AVI (Uncompressed). This generates an extremely huge file. My 14 minutes long video was transformed into a 72GB avi file. For now it doesn't matter. After that I opened the avi on Media Encoder and tried to convert it with H.264. For my surprise it worked better, it reached about 70% of the process, but then again, it crashes the computer. Everything stops.

                                                                      Could it be a problem with codecs or something? Should I install a package?

                                                                       

                                                                      ----------------------------EDIT2--------------------------

                                                                      So, Here's the thing.

                                                                      I Continued trying export from Premiere, without Media Enconre. I'm making some tests with different length videos.  I could get some information from it.

                                                                      In tiny length videos, the export process goes with no problem I tried many times 30~80 seconds video. With videos above 1 minute it goes bad. Then i repeated with a long video but this time I increased the velocity of my GTX 1050 fans with the MSI Afterburner and also increased the fan of the CPU cooler, the intel processor cooler with SpeedFan both over 100%. Doing that made the export process go further, I got 40%, then it crashed again. Does it has to do with the problem?  I don't think that my GTX 1050 is a bad Card, or even my i7 processor, but why they lead the process go longer then? After changing the speed of the fans I got a 23 C° on my CPU, which is super cold. The normal is between 40~48Cº.

                                                                      Thanks

                                                                      • 33. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                        lucasp40979045 Level 1

                                                                        Hey! I finally could solve my problem!!! I've just installed a codec. H.264 | DivX.com

                                                                        Even with CUDA, with a lot of files on Media folder and many other, i finally could get this done with this codec. I don't know actually what to think... Should I still belive it's a lottery or I'm too naive to miss the packages of codecs that are necessary to do so?

                                                                        Bye

                                                                        • 34. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                          cv kalyank Level 1

                                                                          None of this works for me. I installed H.264/DivX.com. but I can't find it in premiere pro export codecs.

                                                                          • 35. Re: Premiere Pro and Media Encoder crash while rendering H.264
                                                                            sean - milky way Level 1

                                                                            I had the same problem recently. After observing the system behavior, I have solved the problem by changing the Pr's rendering optimized for Memory instead of Performance.

                                                                            Edit > Preferences > Memory and then on "Optimize rendering for:" select "Memory", instead of "Performance".