3 Replies Latest reply: Sep 5, 2013 2:11 AM by 99jon RSS

    Photoshop Elements not working-opens then frozen

    slconner5 Community Member

      Purchased and have been using Elements 11.  Just went to use it and theprogram opens but then freezes immediately.  If I go to task manager it tells me that the program is not responding.  I have uninstalled and reinstalled and still doing the same thing.  Any suggestions???

        • 1. Re: Photoshop Elements not working-opens then frozen
          99jon CommunityMVP

          How are you launching the program e.g. from the welcome screen or from the program (exe file)

           

          What computer system are you using?

          • 2. Re: Photoshop Elements not working-opens then frozen
            slconner5 Community Member

            I purchased the program earlier this year and have loved it.  I have used it all week then went to use yesterday and the program will load but nothing is clickable.  It freezes and is not responding.  I am using Windows 7 PC.  I have uninstalled and reinstalled 3 times and now waiting for my 3rd online chat helper.  Can anyone advise.  I have not installed any new software and find myself very confused as to why this is not working.  I launch the program from desktop icon linked to my program

            • 3. Re: Photoshop Elements not working-opens then frozen
              99jon CommunityMVP

              Try making a direct shortcut for the Organizer and Editor. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.

               

              On Windows, Right click anywhere on the desktop and select New >> Shortcut

               

              Then click the browse button and navigate to:

               

              "C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe"

               

              Then click Next; then click Finish

               

              To launch, try right-clicking on the new desktop icons and choose “Run As Administrator” which often improves stability.

               

               

               

               

              Then make a direct shortcut for the Editor in a similar manner.

               

              On Windows, Right click anywhere on the desktop and select New >> Shortcut

               

              Then click the browse button and navigate to:

               

              "C:\Program Files(x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe"

               

              Then click Next; then click Finish

               

              N.B. navigate to Program Files on 32 bit systems.

               

              To launch, try right-clicking on the new desktop icons and choose “Run As Administrator” which often improves stability.