0 Replies Latest reply on Sep 4, 2013 4:56 AM by Mark.Opfer

    Unable to update flash - insufficient priviliges - problem solved

    Mark.Opfer

      Dear community,

       

      please help me out. After beeing abrouad for half a year I just recently reinstalled my desktop, went trough all the necesarry update, except for one: Flash.
      Every time I try to update the newest version of flash I get the message that I have insufficient priviliges, even though I try and install it using the admin account. This even happens when I right click, run as admin.

       

      My system specs are as follows:

       

      OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit

      Processor: intel core 2 duo CPU E4500 @2.20 ghz @2.20 ghz

      RAM: 3,0 gb

      Antivirus: Avast (updated) and Threatfire (updated)


      So far I have tried the following methods to try and install the newest version of flash

      • dissable my protections and try again - no luck
      • right click and run as admin - no luck
      • uninstall the previous version of flash and clean the registry - no luck
      • make a new admin account and try downloading it there - no luck
      • use CCleaner to clean the registry and try again - no luck
      • use malwarebytes antimalware to check for stuff my regular protection missed and try again - no luck
      • download subinacl and reset_fp11 as suggested here: http://helpx.adobe.com/nl/flash-player/kb/flash-player-windows-registry-permissions.html - no luck


      edit: while browsing this forum I found this sollution http://forums.adobe.com/message/3742743#3742743 centering around using http://www.adobe.com/products/flashplayer/fp_distribution3.html for the install. This still did not fix the issue for me, but it did give me some more specific information. Apparently the problems lies with flashplayer.xpt:5 (what ever that may be).

       

      edit 2: The flashinstall.txt gives the following information (at least I hope that for you it is information, for me these are just meaningless strings of letters):

       

      =O====== M/11.8.800.94 2013-09-04+11-32-59.310 ========

      0000 [I] 00000010 "C:\Users\Opfer Ruting\Desktop\install_flash_player_11_plugin.exe"

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0005 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

      0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

      0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0009 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

      0010 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0012 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0013 [W] 00001036 Software\Opera Software/Plugin Path 2

      0014 [W] 00001036 Software\Opera Software/Plugin Path 2

      0015 [W] 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5

      0016 [W] 00001045 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5

      0017 [W] 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5

      0018 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_94.dll

      0019 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_94_Plugin.exe

      0020 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

      0021 [E] 00001031 C:\Windows\system32\Macromed\Flash\plugin.vch:5

      0022 [I] 00000017 C:\Windows\system32\Macromed\Flash

      0023 [E] 00001031 C:\Windows\system32\Macromed\Flash\flashplayer.xpt:5

      0024 [I] 00000022 C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe

      0025 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

      0026 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

      =X====== M/11.8.800.94 2013-09-04+11-34-17.844 =======

       

      edit 3: even though during my latest installation attempt the installer gave me the eroor message described above, it still seems to have worked!

       

      Kind reagrds,

       

      Mark

       

      Message was edited by: Mark.Opfer