Welcome to the forum.
FTP should be a bit-for-bit transfer. Do those files work for the client/source? I would have them check from the FTP address, to make sure that one of their folk did not do something wrong in the upload.
Hope that others have some more useful thoughts for you.
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if there where errors during transmission or if the file transfer was interrupted the transfered files can be corrupt
To be save you have to check file hash values to see if the files are equal.
A good practice would be to ZIP your files prior to FTP transmission. If you can extract them without error messages the transmitted files should be ok...
Can you play the files with any software player?
Quicktime, VLC, WMP, etc
What is the codec of the files?
Can you open them with a media file inspector program?
Media Inspector for mac
Are you using CS6 as well?
Have you updated to CS6.0.5?
Help > Updates...
Thanks for a reply. The orginator can view the files, and work with them in Premiere Pro, but somehow when they get to us they don't work in anything. The file name looks like this: (DSC_2494.MOV) if that provides any extra info.
If the provider did the test properly, they should have downloaded via FTP, then tested those files. All too often, in a situation like this, the provider will just go to their copy of the file, on one of their HDD's, test that, and say, "Hey, everything is OK."
Now, if they did the full test, then I have to agree with nw42, that the files are being corrupted at some point in the download.
What FTP software are you using? Some offer error checking, during the downloads.
Thanks everyone, good suggestions. I will propose those solutions to the provider and hopefully the problem will be resolved. He has been using Filezilla. I have been accessing the files with Fetch. Will let you know tomorrow if the zip solution works.
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I don't know anything about Filezilla or Fetch but a true FTP can be damaged by forgetting to use the Binary setting. Using ASCII will foul it up.
I will take the opposite stance. I don't know anything about Binary or ASCII settings, but I've had no problems uploading clips to TV stations using Filezilla.
Thanks for posting on forums. I have used filezilla and there is no problem while uploading the file unless there is a problem in the transmission of the files. Make sure that the connection is intact and the best way is to zip the files and then upload.
Filezilla is a robust app, and its default uses "auto" for transfer type (it will pick binary or ascii as appropriate). I don't think it provides error checking. But server settings and a "host" of other issues can create problems - but none that I know of that should affect a video file. For example, a linux server up/downloading files to a windows machine can result in conversion of file endings and totally foul up some files. Zipping can avoid such problems.