To better assist you with this issue we need to know:
What is your operating system? (Windows or Mac) (XP, Vista, 7, 8)
What browser do you use? (Internet Explorer, Firefox, Chrome, Opera, Safari)
Are you seeing any error messages?
Can you provide screenshots of the error messages (if applicable)?
Dear C F I have Widows 7, internet Explorer, only message says I have no flash Player
Download the Adobe Flash Player installer directly by right clicking the following link. Choose "Save target as".
Save it to your downloads folder.
Reboot, so nothing but Windows is running. THEN go to your downloads folder and double click the installer to run it.
Then follow the instructions here:Enabling Flash Player in Internet Explorer
and here: ActiveX Filtering in Internet Explorer