5 Replies Latest reply on Sep 9, 2013 9:11 AM by athenab

    Can't use it


      I've installed and deleted and re-installed the latest version of Adobe Flash several times.  I've tried it on Firefox and IE it's not working for either one.  I've made sure it was enabled on both.  I've even uninstalled my Adobe pro (now I can't get that to work either but that's another discussison) I'm using Windows 7 pro, Firefox and IE.


      I'm banging my head against the wall.  I really need this dang thing to work.  Someone help me please!

        • 1. Re: Can't use it
          Mike M Level 6

          See: ActiveX Filtering in Internet Explorer


          and: Enabling Flash Player in Internet Explorer


          That should take care of the IE at least

          • 2. Re: Can't use it
            athenab Level 1

            Thanks for the response but this did not work.

            • 3. Re: Can't use it
              Mike M Level 6





              1. Download the uninstaller for Flash Player



              The Flash Player uninstaller executes on both 64-bit and 32-bit version of the Windows operating systems.

              Save the file in a location where you can find it easily after you restart your computer. For example, save it on your Windows desktop.

              Note: To uninstall Flash Player beta, use the corresponding Flash Player beta uninstaller available in Adobe Labs.


              2. Exit all browsers and other programs that use Flash



              The uninstaller does not work if any programs that use Flash are running on your computer.



                  Look at the taskbar. If the taskbar contains program icons for a browser or for a game that uses Flash, right-click each icon and choose Close. This example shows a browser in the taskbar:


              Right-click program in taskbar to close


              Look at the icons in the system tray for programs that run in the background. Examples include AOL Instant Messenger, Yahoo! Messenger, and games that use Flash (any file with a name that ends in .swf). If you see such an icon, right-click the icon and click Exit, as shown in this example:


              Right-click Yahoo! Messenger in system tray to exit

              3. Run the uninstaller



                  Double-click the icon of the uninstaller that downloaded to your computer. 



                  Follow the prompts. If you see the message "Do you want to allow the following program to make changes to this computer?," click Yes. 



                  Delete Flash Player files and folders. 




                      Choose Start > Run.



                      Copy and paste the following and click OK. C:\Windows\system32\Macromed\Flash 




                      Delete all the files in this folder. 



                      Follow step 1 to step 3 for the following:
                      %appdata%\Adobe\Flash Player
                      %appdata%\Macromedia\Flash Player




                      Beginning with Flash Player 11.5, uninstalling the Flash Player resets the AutoUpdateDisable and SilentAutoUpdateEnable settings in mms.cfg to their default values, which are:

                      • AutoUpdateDisable=0
                      • SilentAutoUpdateEnable=0
                      If you are running the Flash Player uninstaller as part of your deployment process, redeploy any custom changes that you have made to either AutoUpdateDisable or SilentAutoUpdateEnable.


              4. Verify that uninstallation is complete



                Restart your computer.



                Open your browser and check the status of Flash Player.


              • 4. Re: Can't use it
                pwillener Level 8

                What exactly does "not working" mean?

                • 5. Re: Can't use it
                  athenab Level 1

                  Exactly what I said.  It isn't working.  for example.... a youtube video.... the black screen, I click the play button and....nothing.