1 Reply Latest reply on Oct 14, 2013 7:49 PM by ProDesignTools

    Adobe support saying my CS3 License is no longer valid for CS6 Upgrade

    envisionsvr

      Hi,

       

      I need some real, tangible help here.  I've been on the phone and chat with Adobe support, which has been terrible.  I purchased Adobe Photoshop CS6 Upgrade under the big promotion last year to upgrade from CS3.  I am a valid owner of the CS3 Master Collection and purchased the CS6 upgrade straight from the Adobe website.  I've been able to use the CS6 product fine until now.

       

      Now, the support reps are telling me that my CS3 is not a valid upgrade product!!!  Seriously???  Most of them are not even aware Adobe had the promotion.  I'm just trying to transfer the license to another account, and just want the job done.

       

      Help!!

       

      Thanks!


      David