I need some real, tangible help here. I've been on the phone and chat with Adobe support, which has been terrible. I purchased Adobe Photoshop CS6 Upgrade under the big promotion last year to upgrade from CS3. I am a valid owner of the CS3 Master Collection and purchased the CS6 upgrade straight from the Adobe website. I've been able to use the CS6 product fine until now.
Now, the support reps are telling me that my CS3 is not a valid upgrade product!!! Seriously??? Most of them are not even aware Adobe had the promotion. I'm just trying to transfer the license to another account, and just want the job done.
Hi David, you say you were able to upgrade from a suite to an individual product?
Not sure how, because Adobe says that's not possible to do – see:
If so, then what they say may be true and that could affect your eligibility to transfer the product.
As for solutions, it's no longer possible to upgrade from CS3 to CS6, but it is still possible to upgrade from CS3 to CC.