Premiere Elements project files end with .prel - did you save those to your external drive?
I suspect that your issue goes to possible disconnect between the project file (now in the form of those AutoSaves) that got saved only because you had them on the external hard drive rather than internal hard drive. But, what about the source media that went into the project? Where are they? Did you put them back into the exact location that they were in when you imported them into the project?
Did this involve a complete replacement of the old internal hard drive with a new one? Have you run into any program activation problems associated with the crash and a hard drive replacement?
The following is the Adobe Document on AutoSaves. Please check it out and see if there is anything in there that helps.
Please see the details below and then we can decide what next?
I will do some exploring and experimenting and post again and we will be watching for your follow up.
First of all this is totally a new hard drive.
The only saving that I did was to go up to file and hit "save", I did not do a "save as" or files that contained a .prel
Does this mean that all is lost and I have to start over? If so if I had done a "save as" would everything have been there? Thanks
Also my source media was in "My Pictures" and yes that is in the same location. Thanks
How many AutoSave files do you have for this project?
From what you have written, you should have the AutoSave files and the source media on that external hard drive. Is that correct? Did you completely reinstall your Premiere Elements on this computer after the new internal hard drive was installed? What version of Premiere Elements is involved?
Do you have this Premiere Elements (with its purchased serial number) installed on any other computer or computers at this time except the one with the internal hard drive?
I am going to do a walk through of the scenario and get back to you with further details within the next few hours.
To be continued...
1. There are 5 auto saves
2. Auto save and the source media is on the external and I copied it to my new internal hard drive
3. It is a fresh install of Premier Elements 8
4. I do not have it installed on any other computer
Thank you for researching this for me
If the details are as presented you should be OK. Let us see where theory and reality are not meeting.
From what you wrote:
a. For this project, you had Edit Menu/Preferences/AutoSave active and set for AutoSaves at the timed intervals. The AutoSaves are saved automatically to the same place as the program file (project.prel). So, if you tell me that the AutoSaves were on the external hard drive, then the project.prel would be expected to be there also.
b. But, the project.prel, really does not matter in this instance, once you have the AutoSaves. And, the AutoSaves with the new hard drive do not have to be on the external hard drive to function after this hard drive replacement. They could be on the Desktop or in Documents.
c. What I believe to be the key to this matter is the "before and after" location of the source media that went into this project.
In the computer with the new internal hard drive, you should be able to right click the one of your AutoSave files, select Open with, followed by Premiere Elements 11. And, your project should open with all its media in place IF you have the media (file names and such) in the exact location before and after the crash.
Obviously that is not the case which could be due to:
a. The source media is not in the same before after location or maybe the name of the file has changed. Are you sure of the before location of the source media?
Even if you had moved the source media and you did not put them back in the correct location, when you open the project as I described via the AutoSave file, you should be getting missing media messages "Where is.....?" Are you getting any of that type of message?
If you have the source media in the same before and after location and you are not getting any "Where is.....?" messages, then that gets more challenging.
b. At this point, we might ask "Are you sure that you have the AutoSave files that go with this particular project?" Unless you set up a special system where all the project assets for a given project go in their own folder, the AutoSave Folder is going to have a mix of AutoSave files from a variety of your project. You will have to sort through them by name to find the ones needed.
Please review the above and see if any of it fits into what you are actually observing.
We will be watching for further developments.
Thanks for your latest reply which I did not see until I just posted.
I thought that your source media were originally in Pictures.
You can move the AutoSave folder wherever you want, but please put the source media back to wherever it was before the crash. In this case, it sounds like you are telling me that it was on the external hard drive.
Also is there any trace of the project.prel file for this project before the crash? If so, do not permanently delete at this time, maybe store it in the Recycle Bin.
Are you getting any "Where is....?" messages?
Please check out what I wrote in the previous post and then we can determine what can be done.
Okay I did some more investigating/trouble shooting while waiting for your reply
1. When I right click on one of the pre pages it opens premier, loads it and than gives me this message
"sorry a serious erro has occured that requires Premier Elements to shut dow. We willl attempt to save your current project
2. When I go to the preview files and the encoded file folders it tells me they are "empty"
3. The source media is in the exact same location as before I never got a message "where is"
Could my files not have originally "saved" correctly or been corrupted on transfer to the external hard drive? When I was working on the program they always loaded and opened the project. After the crash it is as if they are "gone". Thanks
Have you explored the external hard drive and all the AutoSaves that might have been associated with this project to see if any of them would open properly?
The AutoSaves travel to the same save location as the project.prel. Could the project.prel save location have gotten accidentially changed which might have dragged along your AutoSaves folder with them to that "other" location wherever that may be.
Corrupt AutoSaves files is always an answer, but I wanted to exhaust all alternative explanations before we were forced to that type of explanation. But, as I said and as I have found, if you have a healthy Auto Save file, you should not need the project.prel (it could be deleted for that matter).
What is the name on the AutoSave files that you now have? You could try renaming it and see if that has any impact on this situation.
Please check out my latest note to see if there is any hope.
Add On thought..you wrote...
Could my files not have originally "saved" correctly or been corrupted on transfer to the external hard drive? When I was working on the program they always loaded and opened the project. After the crash it is as if they are "gone"
When did the AutoSaves get to the external hard drive?
It has been my understanding that the AutoSave files where always on the external hard drive, from the start of the project and at the time of the crash. By any chance did you move the AutoSave files to the external hard drive after the project was begun with them set to another location?
Okay I believe that there could be something wrong with the whole program.
Reason being when I went to reinstall it I got message that I had been activated too many times and I would have to purchase a new license.
So I went to support explained my situation, that the program has always been solely on one computer but has had to be installed over a course of time with not only this computer issue but others on past computers. (That is a whole other story) Anyway he said that he could not deactivate my past uses but "added" some on. I was than told to reenter the serial number once again. However it has never asked me for that number, never given me that prompt.
The reason I am concerned about this is that I thought try to open a "new project" and it will not even let me do that. So I am thinking that perhaps part of this problem could be with the program itself
The auto files were never saved in a different location on the external hard drive by me.
I just went and tried Photoshop program and got the same message that I originally got when I opened Premier Elements There is nowhere to once again enter the serial number as he said I should do.
Would it help to uninstall both the programs and than try a fresh install? Thanks
Thanks for the additional information.
I was afraid of that when I wrote back in post 2 of this thread...
Have you run into any program activation problems associated with the crash and a hard drive replacement?
Activation issues are not uncommon after these hard drive crashes and the need for replacement hard drive. It is my understanding that program activation works off a series of computer parameters, sometimes including the hard drive. You did the right thing contacting Adobe Chat group who is the only one that can handle those activation serial number issues.
Also you do not set the AutoSave location. It goes wherever the project is saved, and the save location of the project is determined by what is set in the Save In field of the new project dialog.
I was reading through the thread to get an overview at this point and noticed that I missed the point of your Premiere Elements 8. I thought you were using version 11. But, the principles mentioned apply to both.
Where do we stand now? For the moment, putting aside the past, do you now have a functioning program in which you can open a new project where you can import/edit/and export your Timeline content? Once we know that, we can decide how productive it is going to be to try to dig deeper into now presumed lost project.
Do not give up.
Just hold on to that source media so that we can recreate the project if worse comes to worse. Also, if you are a Premiere Elements 8.0/8.0.1, remember
a. Turn Off the automatic Background Rendering and AutoAnalyzer features
b. Make sure you are running the program as the 8.0.1 Update version
I missed your latest message and did not see it until after I had just post my message.
Under the circumstances, I would
a. Go to each of the programs, Photoshop Elements and Premiere Elements, and Deactivate the each program via its Help Menu/Deactivate. Then close the programs.
b. Then uninstall the programs via the usual Control Panel route.
c. At this point, I would run the ccleaner to clear away leftovers.
d. Then install Photoshop Elements 8. Make sure it is working.
e. Then install Premiere Elements 8. Make sure to install the 8.0.1 Update right after you install Premiere Elements 8.
You can get the 8.0.1 from Help Menu/Updates or from online at Adobe
After all is installed, double check to make sure that you have turned Off the automatic Background Rendering feature (Premiere Elements workspace Edit Menu/Preferences/General) and the AutoAnalyzer feature (Elements Organizer workspace Edit Menu/Preferences/AutoAnalzyer Options).
Do you have the necessary serial numbers for this?
We will be watching for more news.
Okay the latest
I had to go back to support as the activation had not worked for my Photoshop.
I than did the CC cleaner as recommended and reinstalled both Photoshop and Premier Elements.
I am still unable to find or open the project so will proceed from scratch/starting over. I have turned off background rendering BUT now am unable to turn off auto analyze because for some reason the latest turn of event. My organizer quits and gives me a "crash message"!
By the way I am doing a save as and a save a copy plus 10 minute saves hoping that might help if anything else were to occur. Hopefully not
Any thoughts are always appreciated
I spoke too soon, this is beginning to be "if anything can go wrong it will"
I opened a new project and now not only does my Organizer not work this new project will not open either. At least when I go to "open project" I get the drop down to select the project and than it show a bar that loads to 100% and than NOTHING. All I get it a pale grey page. My timeline or scenline do not open I cannot get media I can do nothing.
How can one program get so messed up after a hard drive crash??
Oh and by the way I have done the update.
I just did a check of my Photoshop program and that is not working the same either. When I try to change my image size and lower my resolution, it will not do both. If I change my image size and try to lower the resolution my image size increases. I always was able to lower both values.
Just catching up.
With regard to Photoshop Elements 8 and its Image Menu/Resize/Image Resize and its dialog....you have probably been there and done that many times, but, with all that has been going on, it is easy to get distracted. So, please go over the basics of the Image Resize dialog.
How do you have the Scale Sizes, Constrain Image, and Resample set?
As for the overview, since the problems include Photoshop Elements and Premiere Elements, are we sure that the following areas are under control:
a. permissions, running programs under Run as Administrator or from a user Account with Administrative Privileges
b. latest version of QuickTime installed
c. new catalog
At this point, can you get into the Elements Organizer 8 from the Photoshop Elements side or the Premiere Elements side? If you find a way (either side), then we can create a new catalog. If not, delete the Elements Organizer settings file (psa.prf) found in the path of:
Local Disc C
and in the Organizer Folder should be the psa.prf file to be deleted or disabled. To disable it, change the name of that file from psa.prf to psa.prfOLD.
Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the path.
On the Premiere Elements 8.0/8.0.1 side of things, we could look at flushing the preferences.
Local Disc C
and in the 8.0 Folder should be the Adobe Premiere Elements Prefs file to delete. If that does not work, then delete the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. Again, be working with Show Hidden Files, Folders, and Drives active so that you can see the path.
Lots to check out. Hope that the above directs us to the solution.
Thanks for following up on the troubleshooting. Do not give up.
Okay there is some good news here
1. I have since gone back to Photoshop and taken another look see and now once again have my size and resolution the way that I want it.
2. I installed the current version of Quick Time
3. Somehow my Organizer has now decided to work once again
4. I again called my computer brand technical support and in doing some trouble shooting on their end, found that there might be a problem with my Anti- virus software
5. Antivirus technical support was contacted and it was found if real time scanning was turned "off" the premier elements would start working, so they went in and changed to scan "programs and documents" instead of "all files"
6. Now Premier Elements opens AND more good news I have been able to retrieve part of what I had been working on but there is now another issue I am doing something wrong
7. When I open the program my sceneline contains allot of files that say "media offline" and they have a red background, I am thinking that it is not finding my files as when the screen comes up it gives the name of the picture/but shows no picture just that red background
8. I have tried to move my picture folder around into different locations but to no avail. I do not have all of my pictures in my organizer. When I started the project I went to "get media files" and when they appeared moved them onto the sceneline. I now also get messages such as "where is file 1.MSV ---------" or add media failure "this type of file is not supported or the codec is not installed"
Given this latest turn of events what should I be doing. Before the crash had all of my pictures in my project and my title pages inserted and was working on the text. Some of my text is gone that I had added and my title pages are gone Where should I be putting my media or should I just go ahead and add it once again? Than whatever I need to do where or how should I be saving this so I don't lose it again before I can complete the project.
The essentials of your report are excellent. Good work on the follow ups and the stick-to-it-tiveness with all.
It sounds like you have run into the troublesome matter of missing media/media offline and those colorful red displays for that situation.
Once you save/close a project, you cannot move or delete the media that went into that project with getting into what you are describing. If you have the media and you know where they are, you can reconnect the media to the project using:
a. Those "Where is.....?" messages
b. The Replace Footage feature which I describe in one of my blog posts
If you more details on a or b, please let me know. Basically,
a. connect your known media (wherever you have them) to the project with the "Where is....?" which will be specific for each item.
b. for those items that are gone, get into the project with "Skip All", and then remove the media offline display for those that are gone and replace with a newly created file.
We will be watching for the outcome.
I almost hate to say this so as not to chinx myself, BUT my program project is back!! Not totally to where it was, I have lost the text and the title pages but those I can redo.
I read your data on replace footage and on right click could not seem to get that option. So I was about to respond to your instructions.
I than did the "where is" messages on a last resort try and voila it worked!! My pictures are now once again all in my project. I did a save as and a save closed and reopened the program and they are still there!
Now, I can't say THANKYOU enough, your tenacity and patience with all of my trials has been GREAT,
keep this forum going. For amatuers such as myself it is a invaluable tool.
Thankyou, thankyou, thankyou A.T. you're the best!
PS I do have another question that was on my mind before this all happened. When I go to add text I change the color, is there any way to "keep those color changes", right now I am having to go in and reset it for each individual clip. Thanks
We are so glad that things are coming together for you. You deserve all the credit for your hard work and taking time for the follow ups and troubleshooting. We are just back seat drivers here.
Recently I wrote about using the comments that can be written into unnumbered markers on the Timeline. You could try that, sort of in project reminders. This is the link to my blog post on that
But, depending on your details, if you create a title in the Titler and pick and apply certain colors, you should be able to double click the title on the Timeline, go to the Color Palette of the Titler, and click on the Color Palette to open it to reveal its color settings. Does that work for you in your particular workflow?
With my interpretation of your question, I am not sure how you are running into..."right now I am having to go in and reset it for each individual clip"
One of the things that one frequently encounters with those titles is that titles with the same name will result with you editing one and getting the same edit in the other. To avoid that, in Project Media duplicate the title to change its name or just rename the title there. I am still not sure if I have targeted your question. If not, then please let me know where I am missing it.
Please update us on your progress when you get a chance. We were very pleased with your accomplishments.
Okay figured out how to "save" my font and color palatte. Things are going well. I am now adding my transitions to my project.
I now have a pretty "basic" question, where do I go to change my picture length and my transition length? I can find where to do each one "individually", picture thru "time stretch" and transition thru "edit transition" but I know there is somewhere that you can change those times for the whole project. If I had needed to do that before starting than so be it, but where is it in Adobe 8? Hopefully I can still do it. Thanks
Very pleased to learn of your progress.
For Premiere Elements 8.0/8.0.1, once the stills are on the Timeline, try
a. Select all the Timeline stills involved, right click anywhere in the highlight, and then select Time Stretch from the pop up menu.
b. In the Time Stretch dialog, set the duration to its new value.
c. After you click OK to the Time Stretch dialog with the new duration, all those selected stills should then have the new duration.
As the transitions, that is another matter. That may be one at a time. Still thinking and working on that one.
The following is what I have come up with so far for the transitions duration change after everything is on that Premiere Elements 8.0/8.0.1 Timeline. See if this works for you:
1. I see no way to delete each of those transitions all at one time, so delete each individually. That is the bad news part.
2. Now for the good news part...
a. After that, go to Edit Menu/Preferences/General and set your Video Transition Default Duration as wanted...the units are in frames.
So, in a 30 frames per second setup, 30 frames = 1 second, 150 frames = 5 seconds, 300 frames = 10 seconds.
b. Next, go to Edit Menu/Select All
c. Go to Timeline Menu/Apply Default Transition....at this point you should have whatever your default transition is that you set and at the new duration.
Do this on a mini scale in a special new project to prove to yourself that it will work for you.
Looking forward to your results.
Thank you for the tips on the timeline and transition they were helpful. I am close to completion, just finished adding my music and have my title page and markers to do and than burn. "Fingers crossed"!
I do have several questions for both this project and to use for future work.
- How do I set my "end marker" so than when the DVD plays to the end it stops or goes back to the beginning?
- How can set my text to stay on the clip as long as the clip is there, it sometimes will fanish before going onto the next clip/scene?
- I did a manual rendering and it all turned "green" but than went to add my music and parts went "red" again, do you suggest that I do a "final manual rendering" right before I burn to disc?
- I have had several "crashes", I get "Microsoft Visual C ++ C:\Program files (x86)\AD... This application has requested the run time to terminate it in an unusual way" than "crash", what is going on? I have reported it when it asks for the report.
Thanks once again
How do I set my "end marker" so than when the DVD plays to the end it stops or goes back to the beginning?
No Stop Marker at the end of the last item on the Timeline. That will really mess things up especially during the burn to. Just make sure that you have the tiny gray tabs of the WorkArea Bar set so that they span just the whole Timeline content. To set them....
- Place the Timeline Indicator at the start of the Timeline content, and, as you hold down the Alt key of the computer main keyboard, hit the left bracket key [
- Then place the Timeline Indicator at the very end of the Timeline content, and, as you hold down the Alt key of the computer main keyboard, hit the right bracket ket ]
How can set my text to stay on the clip as long as the clip is there, it sometimes will fanish before going onto the next clip/scene?
What you should consider here, with the mouse cursor, make sure the the text file is the same length as the file below it to which it is associated. Then right click the text file, select Fade/a video fade in. Then right click the text file, select Fade/a video fade out. Do worry about the location of the Timeline Indicator on this one. See what that looks like. You can adjust the length of the text file with your mouse cursor by dragging on its ends. You can also reposition (click/drag) the text file with regard to what is it is over. If you are breaking up clips in doing that, try holding down the Alt key of the computer main keyboard as you move around clips with the mouse cursor.
I did a manual rendering and it all turned "green" but than went to add my music and parts went "red" again, do you suggest that I do a "final manual rendering" right before I burn to disc?
Here is where you have to be careful. Each time you render, you are building up rendered files on your computer hard drive. At this point, this may be a computer resource liability. Two ways to go...if you are confident that the red lined material looks/sounds OK, then move on. If in doubt, then you may have to render to see what that preview looks like.
I have had several "crashes", I get "Microsoft Visual C ++ C:\Program files (x86)\AD... This application has requested the run time to terminate it in an unusual way" than "crash", what is going on? I have reported it when it asks for the report.
You are probably at a critical stage between computer resources and project demands. Once you preview and know what you have is OK, then you might want to remove the preview files and work to completion with red lined content that you know it OK.
Please review. If any questions but do not hesitate to ask. Try to get the project finished as soon as possible without too many more additions to it. Just fine tune what you have which is probably great in all regards.
We will be watching for the latest developments.
Thanks again for the follow ups.
Actually in going in to set my "scene markers" I found the "end marker" so disregard that first question. Thanks
Thanks for the update. But, just make sure no markers of any kind at the end of the last item of the Timeline content, especially stop marker. Nothing needed in the way of a marker at the end of the last item of the Timeline content.
I am just about to call it a day. I will be watching for your progress in the morning hours.
I have previewed everything and had to do some editing at the end of the project. Now I have in the sceneline a "black box with a blue page in the upper right corner", on the timeline I have a red line. I have tried everything to cut or clear it and nothing seems to work. How can I get rid of it. My time timeline indicator want to go to it and than end so that when my project plays the last scene is a "black". Hopefully this is the last hurdle before I go to burn.
Also any words of wisdom before I burn to a disc or while doing so, I certainly don't want to do something there to lose things after all of this.
Well, I did a "save" and closed the program and thought "maybe" that black box with the blue box in the upper right would be gone. No such luck. I kept on looking for a solution when I saw the option to "backspace", so I hightlighted the black box and did that and VOILA the black box disappeared. I will preview one last time and than go to burn.
I will look to see if you have any suggestions on burning to disc, I have done it before but perhaps there is something to watch for or do differently.
Important. The Sceneline can have some different features and indicators than the Timeline, of special note are items on the tracks above Video 1. Problems in what you are seeing can result by toggling between the Sceneline and Timeline. Stay in the Timeline.
Go back to the Timeline and inspect it to make sure that you have not now missing a title or anything else that may have been on a track above Video 1 and that you deleted in what you did.
The Sceneline thumbnail markings typically indicate location of the title for the scene or some other scene overlay.
Do not burn to disc or anything else until you check this out.
Add On...If you wave your mouse cursor over one of the boxes before you delete it, it should say "PIP or Overlay is applied to your clip" or something like that.
What next??? Oh don't ask, I am previewing my project and "all of a sudden" an MP3 section will not play when it has played all along, it is showing up in the time line and it will not play. I tried to insert it in on Audio 2 and removed the one on audio 1 and to no avail it still does not play. I had this problem with another project, what makes it do this. What is my solution.
I thought I was ready to do a burn and now this. I am getting ready to give up on Premier Elements I am not sure this is worth the frustration
Have you edited the mp3 or just inserted into the project as is and used it that way?
When you were deleting that box at the top right in the Sceneline Filmstrip scene, did you disturb anything in the project when I suspect that you deleted a title or file by doing that? Check out that area in the Timeline view. Maybe it needs some re-adjusts.
If all else fails, try deleting the audio from its Timeline location as well as from the Media area, that is, remove all traces of it from the project. Then re-import the .mp3 file into the project and put this latest import into the Timeline where the old one was.
Depending on the circumstances, we could try converting the .mp3 into .wav, but let us see how the above turns out.
Definitely stay in the Timeline view and burn to from there when things settle down.
We will continue to watch for further developments.
Okay if I do a "save" and than shut down the program and reopen it will play that section, but than a different section would not play. Once again closed the program and reopened and it plays but don't know if I will have a totally different section that will not play. What is going on, have I totally taxed out this program? Thanks
Step back from this project for an hour or so for lunch or for doing something else.
Then return to the project. Often that time away will refresh so that you move forward smoothly in the project. This has happened to me.
I wish the last suggestion would work, as I have tried that and I am having problems with the music. Here is what I have done
- Tried taking out the MP3, removing all sources of it and that did not work, so than I again removed all sources and imported a m4a from iTunes and that one worked.
- Than played it back and another song did the same thing, just stopped playing so once again imported from iTunes
- Previewed again and than another song that had played before stopped playing so know I couldn't trust things took ALL my music off both the time line and deleted it from the organizer, than once again previewed the project and everything was fine
- Made sure my "handles" were at the beginning and end and burned from the timeline
- It burned fine, but NOW when I put it into my TV and play it, it goes along fine and than all of a sudden a song will NOT play
- I than went back to the project and looked closely at my time line, everything looks fine but when I play it back (preview) that song that "appears" to be there in the audio file does not play back
Please tell me what is going on?? Why will one of the songs that had played before stop playing? I am trying my hardest to finish this project, even took the break that you suggested, nothing seems to work. This is a mystery and beyond my scope of understanding. Thanks
One possible workflow would be to use an audio-editing program to convert all of the iTunes material to PCM/WAV @ 48KHz 16-bit, and replace the iTunes songs with those WAV files.
Though I seldom am faced with using iTunes (MP3, or other format), when I need to use such, I use Adobe Audition to do the conversion. I believe that the free Audacity can do that too, but have not used it for such purposes.