3 Replies Latest reply on Sep 10, 2013 8:50 AM by George_Johnson

    Some forms failing to submit

    bwelch007

      We recently distributed a couple forms, most submissions were sucessful, however a 2  had issues. In one case the submit button triggers a Send Email dialog box, in the other case the button triggers no action.

       

      On the form where an email is triggered, under properties, the PDF producer is listed as Mac OS x 10.8.4 Quartz PDFContext

      PDF version 1.6 (Acrobat 7.x)

       

      On the form where nothing happens, the PDF producer is listed as Mac OS x 10.8.3 Quartz PDFContext
      PDF version 1.6 (Acrobat 7.x)

       

      In both cases the files had been renamed, but other sucessfully submitted files have been renamed.

       

      How can I determine what is actually causing the problem? I suspect it is because the files were opened in something other than Reader and then saved, stripping out functionality. Is that the case? How can I tell? And more importantly, how can I prevent it in the future? If that is not the case, what is the likely issue?