1 Reply Latest reply on Sep 8, 2013 6:39 AM by Jim_Simon

    Premiere Crashes on Launch

    TSwangler Level 1

      hello,

       

      I just signed up for CC and downloaded Premiere and it crashes when I launch. I see the logo, then it says it has stopped working.

       

      this is the error message I get

       

      Files that help describe the problem: C:\Users\tswangler\AppData\Local\Temp\WERA566.tmp.hdmp

       

      I have a brand new computer, it's an ASUS all of my drivers are up to date, as far as I can tell.

       

      I have been chatting with help from the live person adobe chat. They have even logged onto my computer a few times to try to remotely fix it. I can't figure out what is going on. So frusterated.

       

      All the other programs work fine. Just Premiere. I really dont want to have to edit in AE, but my project is due soon.

       

      Please help,

       

      thank you

       

      Tracy