5 Replies Latest reply on Sep 9, 2013 12:33 PM by Jeff A Wright

    Unable to print in PS CS6; an error is displayed and afterwards the "print" item in the menu is gray

    Ville_77

      Hello,

       

      I teach PS CS6 at our school, and we just got new PC workstations for the new semester. We have two network printers: A Ricoh MPC3502 color laser and a Canon iPF5000 inkjet. Both printers work normally when accessed thru Windows, but when I try to print from PS, I get the following error:

      Error.jpg

      After this, the "print" section in the menu is grayed out and no printing is possible. Test prints from Word etc. succeed without any problems.

       

      Any ideas on where to start looking?

       

      Best regards,

      Ville Karas

      Muurlan Opisto / Finland