6 Replies Latest reply on Sep 10, 2013 7:37 AM by nootropics

    Premiere crashes after importing file


      I have a Creative Cloud account with Premiere Pro CC that I have not used either on this computer or through this account before. When trying to import a file (mp4 codec h.264) I see the thumbnail appear in Premiere (screenshot) but then either a few seconds later or 1-2 mouse clicks later it will always crash Premiere to the desktop without an error message. I have tried changing the codec to MPEG-2 and have done a complete reinstall of Premiere but it still crashes the same way. Wondering if there is anything else I can do to fix this?


      Adobe Premiere Pro CC

      Version 7.0.1 (105)


      Windows 7 Home Premium 64-bit (6.1, Build 7601)

      AMD Athlon II X3 445 Processor (3 CPUs) ~3.1GHZ

      16.384GB RAM

      AMD Radeon HD 7700 Series

      AMD Radeon HD 6670