Could you please provide more information, such as the crash information (APPCRASH, something else, etc), your hardware (tablet, Desktop, Laptop, etc), and any other specs you know (Intel/AMD cpu, amount of RAM, etc).
Error 000000x000 (some numbers) when Flash is loading. I've got a Desktop computer AMD 5 cores, 8 Go. Flash CS6 is working great. Flash CC was when I've had windows 8, but when I've installed Windows 8.1 and reinstall Flash CC it was crashing.
I've reinstalled many times, but it's still doing this error.
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Those numbers are pretty important to help diagnose what's going wrong. Is the text a traditional APP_CRASH?
Are you familiar with installing drivers? My next question would be (not knowing the release notes of 8.1), are your drivers WHQL (certified) for compatibility with 8.1. Sometimes upgrades can interfere with existing drivers. Check to see if your graphics and sound cards are up to date on drivers.
Do you have Photoshop? If so does it crash as well? Any other apps?
I'll tell you that in a week (I'm not at home) but all my drivers are WHQL and photoshop CC is working.
I saw someone who has the same problem on this forum.
Pretty sure flash is not optimised for windows 8.1
If Photoshop opens that pretty much rules out the GPU drivers being an issue (unless for some reason you disabled it which I doubt).
I think you're right about 8.1. The tech requirements page hasn't been updated to say 8.1 yet at least:
However the upgrade to 8.1 is mostly centered around user experience (having now read them). I honestly see nothing in the list of changes that has to do with graphics or audio which is usually the culprit.
That leaves storage. One thing I do note is desktop booting (no user/password). I wonder if this has changed something permissions-based. More specifically if there's more (mostly unncecessary) security under the hood on a file basis now that computers can boot to desktop. I don't have 8.1 so I can't say. To find out, just right-click on Flash and start it as Administrator and it would answer that question (no permission issues).
if I run Flash as Administrator it tells me "this programm is not compatible..." so I really think it's 8.1 the problem.
And there you have it :)
This is a known issue with Flash Pro CC - GM build.
this crash has been fixed in the update that was released recently. Please update to 188.8.131.528 version and it should fix this.
Please reply if it still persists after the update.
im using Flash Pro CC on my Acer Aspire M5 // windows 8.1 and every time i click on the pencil icon the program crashes. also when i try to use the line tool, my courser is pointing at one place and the line is drawn at another. any advice?
This happens to me too!!! I have an Acer with Windows 8.1 and clicking on the pencil icon always makes the program crash. The line tool malfunctions as jackjackbear describes it!