1 2 Previous Next 42 Replies Latest reply on Mar 30, 2015 11:52 PM by LS Msia

    Flash wont work in Safari or Firefox.

    huggieT

      I have installed the lattest version of Flash... however Flash no longer works in Safari or Firfox on my Mac.  OS 10.7.5

        • 1. Re: Flash wont work in Safari or Firefox.
          Mike M Level 6

          Safari - Preferences>Security - is "Allow all other plugins" checked?

          SafariScreenSnapz001.jpg

           

          Firefox - Tools>Add-ons>Plugins - Is Shockwave Flash (11.8.800.94) enabled and "Always Activated"?

          FirefoxScreenSnapz001.jpg

          1 person found this helpful
          • 2. Re: Flash wont work in Safari or Firefox.
            huggieT Level 1

            Thanks for the reply.  Yes Safari has both 'Allow Java' and 'allow other plug-ins' slected.   Firefox has Flash enabled as well.  It looks like a few other apps that use Flash on my computer are effected as well not just the browsers.  Chrome is the only app that has flash working properly...

            • 3. Re: Flash wont work in Safari or Firefox.
              Mike M Level 6

              Chrome has its own Flash Player Plugin so it works independently of the others.
              Go to [User]/Library/Preferences (Hold the "Option" key when clicking "Go" from the Finder menu to access YOUR Library folder.

              Trash the Macromedia folder in the Preferences, and empty the trash.

              Relaunch either browser and try running a Flash video.

              1 person found this helpful
              • 4. Re: Flash wont work in Safari or Firefox.
                shashank saxena Level 2

                Hello,
                seems it need to be resolved on sharing screen, you may call Adobe tech support or give me a missed call.
                We will solve it out.

                Er. Shashank Saxena

                Programmer/Developer

                Ex-Adobe Tech Assistant

                shashanksaxena18@gmail.com

                +91- 8882897431

                • 5. Re: Flash wont work in Safari or Firefox.
                  huggieT Level 1

                  Trahed the Macromedia folder in the Preferences, and emptied the trash.  Still no Flash in Safari or Firefox...

                  • 6. Re: Flash wont work in Safari or Firefox.
                    huggieT Level 1

                    I have un-installed, trashed prefernces, re-installed, gone through every step in the adobe troubleshooting section... and still Flash is not working on my Mac.   I am at a complette loss.  A couple of weeks ago flash never had an issue on my computer... why now?  What shall I do next?  Many thanks, Hugo

                    • 7. Re: Flash wont work in Safari or Firefox.
                      Mike M Level 6

                      Try it under another user account. Create a new one (admin) and see how it performs. That's the quickest way to tell if there are permissions problems on your account.

                      • 8. Re: Flash wont work in Safari or Firefox.
                        huggieT Level 1

                        Thanks for the reply C F McBob.  Tried the new admin account... however I still get the same problems with that one as well.  I do a weekly permissions repair using Cocktail, I also repair permissions after installing new software.  Any other suggestions.  Your assitance is greatly appreciated!  Thanks, Hugo

                        • 9. Re: Flash wont work in Safari or Firefox.
                          Mike M Level 6

                          Longshot, but have you tried resetting your PRAM?

                          • 10. Re: Flash wont work in Safari or Firefox.
                            huggieT Level 1

                            Reset the PRAM... however I still have this issue.  I also used Disk Warrior to repair my system disc...  that didn't help either...

                            • 11. Re: Flash wont work in Safari or Firefox.
                              Mike M Level 6

                              [User]/Library/Preferences

                              Trash com.apple.Safari.plist, org.mozilla.Firefox.plist, and org.mozilla.plugincontainer.plist

                              Empty the trash and relaunch either or both browsers.

                              • 12. Re: Flash wont work in Safari or Firefox.
                                huggieT Level 1

                                That didn't work sorry.  It is not just the browsers that are have problems with Flash.  Tweetdeck won't play Flash movies and Freeway crashes on startup... both use a Flash plug-in.

                                • 13. Re: Flash wont work in Safari or Firefox.
                                  Mike M Level 6

                                  Well, I've run plumb out of stuff to try. I've even been scouring the Apple forums for other options, and nothing.

                                  • 14. Re: Flash wont work in Safari or Firefox.
                                    huggieT Level 1

                                    Thanks for trying.  Really appreciated you taking the time!  Is there a way to get hold of someone from Adobe support?   All support roads for Flash Player seem to end here at this forum.... I can't find any adobe support forms.  - Hugo

                                    • 15. Re: Flash wont work in Safari or Firefox.
                                      chris.campbell Adobe Employee

                                      @huggieT - What files with the name "flash" do you have in your /Library/Internet Plug-ins/ folder?  What's the date, size, and version of these files?

                                       

                                      Can you post the contents of your "Installed Plugins" page in Firefox (navigate to "about:plugins" in Firefox's address bar.)

                                       

                                      Thanks,

                                      Chris

                                      • 16. Re: Flash wont work in Safari or Firefox.
                                        huggieT Level 1

                                        Thanks for the reply Chris!

                                         

                                        Here is the contents of my "Installed Plugins" page:

                                         

                                        Enabled plugins

                                        Find more information about browser plugins at mozilla.org.

                                         

                                        Find updates for installed plugins at mozilla.com/plugincheck.

                                        Help for installing plugins is available from plugindoc.mozdev.org.


                                        Shockwave Flash

                                        File: Flash Player.plugin
                                        Version: 11.8.800.168
                                        Shockwave Flash 11.8 r800
                                        application/x-shockwave-flashShockwave Flashswf
                                        application/futuresplashFutureSplash Playerspl

                                        QuickTime Plug-in 7.7.1

                                        File: QuickTime Plugin.plugin
                                        Version: 7.7.1
                                        The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
                                        application/sdpSDP stream descriptorsdp
                                        video/oggOgg Videoogv
                                        audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
                                        audio/mp4MPEG-4 mediamp4
                                        video/quicktimeQuickTime Moviemov,qt,mqv
                                        audio/x-speexOgg Speex audiospx
                                        audio/x-m4bAAC audio bookm4b
                                        application/x-flacFLAC audioflac, fla, xfl
                                        video/3gpp3GPP media3gp,3gpp
                                        image/jpeg2000JPEG2000 imagejp2
                                        audio/midMIDImid,midi,smf,kar
                                        audio/x-annodexAnnodex Audioaxa
                                        audio/basicuLaw/AU audioau,snd,ulw
                                        image/x-tiffTIFF imagetif,tiff
                                        image/x-pngPNG imagepng
                                        video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
                                        video/mp4MPEG-4 mediamp4
                                        image/pictPICT imagepict,pic,pct
                                        audio/x-aiffAIFF audioaiff,aif,aifc,cdda
                                        audio/x-m4pAAC audiom4p
                                        application/x-mpegAMC mediaamc
                                        application/x-rtspRTSP stream descriptorrtsp,rts
                                        video/x-oggOgg Videoogv
                                        image/jpeg2000-imageJPEG2000 imagejp2
                                        audio/x-aacAAC audioaac,adts
                                        audio/x-m4aAAC audiom4a
                                        image/pngPNG imagepng
                                        application/annodexAnnodex Mediaanx
                                        audio/mp3MP3 audiomp3,swa
                                        image/x-macpaintMacPaint imagepntg,pnt,mac
                                        audio/ac3AC3 audioac3
                                        image/x-pictPICT imagepict,pic,pct
                                        audio/x-oggOgg Audiooga
                                        audio/x-ac3AC3 audioac3
                                        video/x-m4vVideom4v
                                        application/flacFLAC audioflac, fla, xfl
                                        audio/aiffAIFF audioaiff,aif,aifc,cdda
                                        audio/vnd.qcelpQUALCOMM PureVoice audioqcp,qcp
                                        audio/midiMIDImid,midi,smf,kar
                                        audio/wavWAVE audiowav,bwf
                                        audio/annodexAnnodex Audioaxa
                                        audio/x-mpeg3MP3 audiomp3,swa
                                        application/oggOgg Multimedia Bitstreamogg, ogx
                                        audio/x-gsmGSM audiogsm
                                        audio/x-flacFLAC audioflac, fla, xfl
                                        image/x-sgiSGI imagesgi,rgb
                                        audio/x-cafCAF audiocaf
                                        video/sd-videoSD videosdv
                                        video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
                                        audio/x-midiMIDImid,midi,smf,kar
                                        image/x-bmpBMP imagebmp,dib
                                        video/aviVideo For Windowsavi,vfw
                                        video/annodexAnnodex Videoaxv
                                        audio/speexOgg Speex audiospx
                                        audio/x-mp3MP3 audiomp3,swa
                                        image/tiffTIFF imagetif,tiff
                                        application/x-oggOgg Multimedia Bitstreamogg, ogx
                                        audio/x-wavWAVE audiowav,bwf
                                        image/jp2JPEG2000 imagejp2
                                        video/3gpp23GPP2 media3g2,3gp2
                                        audio/aacAAC audioaac,adts
                                        video/msvideoVideo For Windowsavi,vfw
                                        audio/mpeg3MP3 audiomp3,swa
                                        application/x-sdpSDP stream descriptorsdp
                                        video/x-annodexAnnodex Videoaxv
                                        video/x-msvideoVideo For Windowsavi,vfw
                                        audio/AMRAMR audioAMR
                                        audio/oggOgg Audiooga
                                        audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
                                        audio/flacFLAC audioflac, fla, xfl
                                        image/x-jpeg2000-imageJPEG2000 imagejp2
                                        image/x-targaTGA imagetarga,tga
                                        application/x-annodexAnnodex Mediaanx
                                        audio/3gpp3GPP media3gp,3gpp
                                        audio/3gpp23GPP2 media3g2,3gp2
                                        image/x-quicktimeQuickTime imageqtif,qti
                                        video/flcAutoDesk Animatorflc,fli,cel

                                        Java Applet Plug-in

                                        File: JavaAppletPlugin.plugin
                                        Version: Java 7 Update 25
                                        Displays Java applet content, or a placeholder if Java is not installed.
                                        application/x-java-applet;javafx=2.2.25Java applet
                                        application/x-java-applet;version=1.4Java applet
                                        application/x-java-applet;version=1.2.1Java applet
                                        application/x-java-applet;version=1.2.2Java applet
                                        application/x-java-applet;version=1.3Java applet
                                        application/x-java-vmJava applet
                                        application/x-java-applet;version=1.1.1Java applet
                                        application/x-java-vm-npruntimeJava applet
                                        application/x-java-applet;version=1.2Java applet
                                        application/x-java-applet;version=1.7Java applet
                                        application/x-java-applet;jpi-version=1.7.0_25Java applet
                                        application/x-java-applet;version=1.4.1Java applet
                                        application/x-java-appletBasic Java Appletsjavaapplet
                                        application/x-java-applet;version=1.1.2Java applet
                                        application/x-java-applet;version=1.1Java applet
                                        application/x-java-applet;version=1.1.3Java applet
                                        application/x-java-applet;version=1.6Java applet
                                        application/x-java-applet;version=1.4.2Java applet
                                        application/x-java-applet;version=1.3.1Java applet
                                        application/x-java-applet;version=1.5Java applet
                                        application/x-java-applet;deploy=10.25.2Java applet

                                        iPhotoPhotocast

                                        File: iPhotoPhotocast.plugin
                                        Version: 7.0
                                        iPhoto6
                                        application/photoiPhoto 700

                                        Flip4Mac Windows Media Plugin

                                        File: Flip4Mac WMV Plugin.plugin
                                        Version: 3.1.0.1
                                        The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
                                        video/x-ms-asfWindows Media Videoasf
                                        video/x-ms-asxWindows Media Playlistasx
                                        audio/x-ms-waxWindows Media Playlistwax
                                        application/x-ms-wmpWindows Media Plugin
                                        video/x-ms-wmpWindows Media Videowmp
                                        application/x-mplayer2Windows Media Plugin
                                        video/x-ms-wmxWindows Media Playlistwmx
                                        video/x-ms-wmWindows Media Videowm
                                        video/x-ms-wvxWindows Media Playlistwvx
                                        video/x-ms-wmvWindows Media Videowmv
                                        video/x-ms-asf-pluginWindows Media Plugin
                                        audio/x-ms-wmaWindows Media Audiowma
                                        application/asxWindows Media Plugin

                                        iLok Client Helper Plug-in

                                        File: iLokClientHelper.plugin
                                        Version: 3.6
                                        The iLok Client Helper Plug-in v3.6 allows you to use iLok.com to manage your iLok hardware keys. For more information, visit the iLok.com Web site.
                                        application/ilok-client2Invokes the iLok client helper software to allow users to manage their iLok licenses through iLok.com.

                                        MIG Contents Plugin

                                        File: EPPEX Plugin.plugin
                                        Version: 10.0
                                        CIG Download
                                        application/x-eppex-plugin-1

                                        Aspera Web for Firefox

                                        File: Aspera Web.plugin
                                        Version: Aspera Plug-in version 1.0
                                        Aspera Web enables fast and secure transfers of web content using FASP.  For more information, visit www.asperasoft.com.
                                        application/x-aspera-webAspera Web

                                        RealPlayer Plugin.plugin

                                        File: RealPlayer Plugin.plugin
                                        Version: 0.0.1d1
                                        RealPlayer Plugin
                                        audio/x-pn-realaudio-pluginRealMediarm
                                        audio/x-pn-realaudioRealPlayer Metafileram

                                        Google Earth Plug-in

                                        File: Google Earth Web Plug-in.plugin
                                        Version: 6.1
                                        The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
                                        application/gepluginGoogle Earth browser plugin
                                        • 17. Re: Flash wont work in Safari or Firefox.
                                          Mike M Level 6

                                          Know what I see that's bad news?

                                          Flip4Mac.

                                          That's a relic from the PPC days when Windows Media Player actually had a Mac version. It's unnecessary these days and it can screw things up more than it helps.

                                          ANY files it can play, VLC Media Player can, and it won't mess with video playback in browsers or QuickTime.

                                          Same can be said for RealPlayer.

                                          Like Flip4Mac, I haven't used it since the PPC days - VLC does EVERYTHING RealPlayer does, with half the software.

                                          If you use RealPlayer for FLV downloads, you can do that with AntVideoDownloader (A Firefox Plugin - about 1.7Mb vs 20+ for RealPlayer)

                                          • 18. Re: Flash wont work in Safari or Firefox.
                                            huggieT Level 1

                                            Just removed flip4mac... stilll the same issues unfortunately.

                                            • 19. Re: Flash wont work in Safari or Firefox.
                                              Mike M Level 6

                                              Did you just trash the app, or dump the preferences too? and what about RealPlayer?

                                              • 20. Re: Flash wont work in Safari or Firefox.
                                                chris.campbell Adobe Employee

                                                Thanks for posting that.  Are you having problems with any of the other browser plugins (QuickTime, etc?)  Does the Flash Player preference panel load if you select it in System Preferences? Does the Flash Player Version (http://adobe.ly/wNzNAu) page also fail to load?

                                                • 21. Re: Flash wont work in Safari or Firefox.
                                                  huggieT Level 1

                                                  Yes removed everything related to Flip4Mac and Real Player...

                                                  • 22. Re: Flash wont work in Safari or Firefox.
                                                    huggieT Level 1

                                                    Quicktime seems ok.  The Flash Player prefernce panel loads fine.

                                                    • 23. Re: Flash wont work in Safari or Firefox.
                                                      huggieT Level 1

                                                      Google earth plug-in works fine as well.

                                                      • 24. Re: Flash wont work in Safari or Firefox.
                                                        chris.campbell Adobe Employee

                                                        Hmm, would you be willing to do a desktop sharing session with me tomorrow so I can take a look at your system?  If so, please shoot me an email (ccampbel@adobe.com) and let me know a good time.

                                                         

                                                        Thanks,

                                                        Chris

                                                        • 25. Re: Flash wont work in Safari or Firefox.
                                                          huggieT Level 1

                                                          Sure.  I'll email you shortly...

                                                           

                                                          Thanks

                                                          Hugo

                                                          • 26. Re: Flash wont work in Safari or Firefox.
                                                            huggieT Level 1

                                                            I have sent you an email Chris...

                                                            • 27. Re: Flash wont work in Safari or Firefox.
                                                              chris.campbell Adobe Employee

                                                              For those following along, we were able to determine that Flash Player 11.8 was crashing on Hugo's system as soon as it was being initialized.  I've taken one of the crash logs and a few of the crash report ID's from Firefox and we'll continue to investigate internally.  We were able to work around this by uninstalling 11.8 and installing the latest 11.7 release.  While this won't work with Safari (it has the "older" plugin blacklisted), it does work for FIrefox and the other applications that were needed.

                                                              • 28. Re: Flash wont work in Safari or Firefox.
                                                                Mike M Level 6

                                                                Good to know, Chris. So, will Adobe have to make a fix for it, or Apple?

                                                                • 29. Re: Flash wont work in Safari or Firefox.
                                                                  chris.campbell Adobe Employee

                                                                  I think we're (Adobe) going to have to do something to fix the issue with 11.8.  We'll also talk with Apple about not black listing our latest 11.7 plugin but they'll need to decide if they will make that change on Safari.

                                                                   

                                                                  If you see anyone else running into major problems like this with OS X and 11.8 please have them shoot me an email or give me a shout on the forums and I'll do what I can to help.  It'll also help to know how widespread this issue is.  I suspect there's something conflicting on the system but it's hard to tell what.  Maybe as we get more data from different machines we'll be able to figure this out.

                                                                   

                                                                  Thanks,

                                                                  Chris

                                                                  • 30. Re: Flash wont work in Safari or Firefox.
                                                                    huggieT Level 1

                                                                    Thanks to Chris for all his help.  Got me back up and running with the 10.7 release of Flash.   Now I can get back to work! 

                                                                     

                                                                    - Hugo

                                                                    • 31. Re: Flash wont work in Safari or Firefox.
                                                                      Mike M Level 6

                                                                      This was a "tough nut to crack", and I learned something about Safari (the lockout of older versions of plugins). Things to keep in mental notes for future fixes.

                                                                      • 32. Re: Flash wont work in Safari or Firefox.
                                                                        huggieT Level 1

                                                                        Thanks also to you C F McBlob, for your help as well! 

                                                                         

                                                                        - Hugo

                                                                        • 33. Re: Flash wont work in Safari or Firefox.
                                                                          robpal

                                                                          I had this problem when 11.8 was launched and I updated to it on my 10.6 OSX Mac, in early August. I immediately uninstalled the update and went back to 11.7 which kept both Firefox and Safari both playing flash content. I inadvertantly re-updated to 11.8 yesterday and had to do it all again, but this time Safari wouldn't play flash content on the 11.7 version. Obviously this is because of the blacklisting mentioned above.

                                                                           

                                                                          A quick fix by Adobe for this would be helpful, as would an easier way of returning to a previous version if necessary.

                                                                           

                                                                          Rob

                                                                          • 34. Re: Flash wont work in Safari or Firefox.
                                                                            Mister Zebra

                                                                            Hi Chris,

                                                                             

                                                                            I have the same issue - had to update to 11.8 because of Safari, now the plugin won't even work.

                                                                            • 35. Re: Flash wont work in Safari or Firefox.
                                                                              chris.campbell Adobe Employee

                                                                              Anyone willing to a short desktop sharing session with me so I can grab debug information from your systems?  I'd also be happy to help revert you to our 11.7 release though that will require you use an browser other than Safari.

                                                                               

                                                                              If so, please email me at ccampbel@adobe.com with a time convenient for you and I'll do my best to fit this into my schedule.

                                                                               

                                                                              Thanks,

                                                                              Chris

                                                                              • 36. Re: Flash wont work in Safari or Firefox.
                                                                                bazwootts

                                                                                I'm also having flash problems ill be happy for a desktop sharing session sometime.

                                                                                • 37. Re: Flash wont work in Safari or Firefox.
                                                                                  bazwootts Level 1

                                                                                  any news on this subject??? i have tried evrything, and ran out of fourums to scower for ideas?????

                                                                                  • 38. Re: Flash wont work in Safari or Firefox.
                                                                                    bazwootts Level 1

                                                                                    hi chris i cannot get flash working in safari on my mac i have tried pretty much every suggestion on most forums???

                                                                                    • 39. Re: Flash wont work in Safari or Firefox.
                                                                                      Mike M Level 6

                                                                                      Send a email to him at the address listed.

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