Thanks for the reply. Yes Safari has both 'Allow Java' and 'allow other plug-ins' slected. Firefox has Flash enabled as well. It looks like a few other apps that use Flash on my computer are effected as well not just the browsers. Chrome is the only app that has flash working properly...
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Chrome has its own Flash Player Plugin so it works independently of the others.
Go to [User]/Library/Preferences (Hold the "Option" key when clicking "Go" from the Finder menu to access YOUR Library folder.
Trash the Macromedia folder in the Preferences, and empty the trash.
Relaunch either browser and try running a Flash video.
seems it need to be resolved on sharing screen, you may call Adobe tech support or give me a missed call.
We will solve it out.
Er. Shashank Saxena
Ex-Adobe Tech Assistant
Trahed the Macromedia folder in the Preferences, and emptied the trash. Still no Flash in Safari or Firefox...
I have un-installed, trashed prefernces, re-installed, gone through every step in the adobe troubleshooting section... and still Flash is not working on my Mac. I am at a complette loss. A couple of weeks ago flash never had an issue on my computer... why now? What shall I do next? Many thanks, Hugo
Try it under another user account. Create a new one (admin) and see how it performs. That's the quickest way to tell if there are permissions problems on your account.
Thanks for the reply C F McBob. Tried the new admin account... however I still get the same problems with that one as well. I do a weekly permissions repair using Cocktail, I also repair permissions after installing new software. Any other suggestions. Your assitance is greatly appreciated! Thanks, Hugo
Longshot, but have you tried resetting your PRAM?
Reset the PRAM... however I still have this issue. I also used Disk Warrior to repair my system disc... that didn't help either...
Trash com.apple.Safari.plist, org.mozilla.Firefox.plist, and org.mozilla.plugincontainer.plist
Empty the trash and relaunch either or both browsers.
That didn't work sorry. It is not just the browsers that are have problems with Flash. Tweetdeck won't play Flash movies and Freeway crashes on startup... both use a Flash plug-in.
Well, I've run plumb out of stuff to try. I've even been scouring the Apple forums for other options, and nothing.
Thanks for trying. Really appreciated you taking the time! Is there a way to get hold of someone from Adobe support? All support roads for Flash Player seem to end here at this forum.... I can't find any adobe support forms. - Hugo
@huggieT - What files with the name "flash" do you have in your /Library/Internet Plug-ins/ folder? What's the date, size, and version of these files?
Can you post the contents of your "Installed Plugins" page in Firefox (navigate to "about:plugins" in Firefox's address bar.)
Thanks for the reply Chris!
Here is the contents of my "Installed Plugins" page:
Enabled pluginsFind more information about browser plugins at mozilla.org.
Find updates for installed plugins at mozilla.com/plugincheck.
Help for installing plugins is available from plugindoc.mozdev.org.
- File: Flash Player.plugin
- Version: 11.8.800.168
- Shockwave Flash 11.8 r800
application/x-shockwave-flash Shockwave Flash swf application/futuresplash FutureSplash Player spl
QuickTime Plug-in 7.7.1
- File: QuickTime Plugin.plugin
- Version: 7.7.1
- The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
application/sdp SDP stream descriptor sdp video/ogg Ogg Video ogv audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa audio/mp4 MPEG-4 media mp4 video/quicktime QuickTime Movie mov,qt,mqv audio/x-speex Ogg Speex audio spx audio/x-m4b AAC audio book m4b application/x-flac FLAC audio flac, fla, xfl video/3gpp 3GPP media 3gp,3gpp image/jpeg2000 JPEG2000 image jp2 audio/mid MIDI mid,midi,smf,kar audio/x-annodex Annodex Audio axa audio/basic uLaw/AU audio au,snd,ulw image/x-tiff TIFF image tif,tiff image/x-png PNG image png video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa video/mp4 MPEG-4 media mp4 image/pict PICT image pict,pic,pct audio/x-aiff AIFF audio aiff,aif,aifc,cdda audio/x-m4p AAC audio m4p application/x-mpeg AMC media amc application/x-rtsp RTSP stream descriptor rtsp,rts video/x-ogg Ogg Video ogv image/jpeg2000-image JPEG2000 image jp2 audio/x-aac AAC audio aac,adts audio/x-m4a AAC audio m4a image/png PNG image png application/annodex Annodex Media anx audio/mp3 MP3 audio mp3,swa image/x-macpaint MacPaint image pntg,pnt,mac audio/ac3 AC3 audio ac3 image/x-pict PICT image pict,pic,pct audio/x-ogg Ogg Audio oga audio/x-ac3 AC3 audio ac3 video/x-m4v Video m4v application/flac FLAC audio flac, fla, xfl audio/aiff AIFF audio aiff,aif,aifc,cdda audio/vnd.qcelp QUALCOMM PureVoice audio qcp,qcp audio/midi MIDI mid,midi,smf,kar audio/wav WAVE audio wav,bwf audio/annodex Annodex Audio axa audio/x-mpeg3 MP3 audio mp3,swa application/ogg Ogg Multimedia Bitstream ogg, ogx audio/x-gsm GSM audio gsm audio/x-flac FLAC audio flac, fla, xfl image/x-sgi SGI image sgi,rgb audio/x-caf CAF audio caf video/sd-video SD video sdv video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa audio/x-midi MIDI mid,midi,smf,kar image/x-bmp BMP image bmp,dib video/avi Video For Windows avi,vfw video/annodex Annodex Video axv audio/speex Ogg Speex audio spx audio/x-mp3 MP3 audio mp3,swa image/tiff TIFF image tif,tiff application/x-ogg Ogg Multimedia Bitstream ogg, ogx audio/x-wav WAVE audio wav,bwf image/jp2 JPEG2000 image jp2 video/3gpp2 3GPP2 media 3g2,3gp2 audio/aac AAC audio aac,adts video/msvideo Video For Windows avi,vfw audio/mpeg3 MP3 audio mp3,swa application/x-sdp SDP stream descriptor sdp video/x-annodex Annodex Video axv video/x-msvideo Video For Windows avi,vfw audio/AMR AMR audio AMR audio/ogg Ogg Audio oga audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa audio/flac FLAC audio flac, fla, xfl image/x-jpeg2000-image JPEG2000 image jp2 image/x-targa TGA image targa,tga application/x-annodex Annodex Media anx audio/3gpp 3GPP media 3gp,3gpp audio/3gpp2 3GPP2 media 3g2,3gp2 image/x-quicktime QuickTime image qtif,qti video/flc AutoDesk Animator flc,fli,cel
Java Applet Plug-in
- File: JavaAppletPlugin.plugin
- Version: Java 7 Update 25
- Displays Java applet content, or a placeholder if Java is not installed.
application/x-java-applet;javafx=2.2.25 Java applet application/x-java-applet;version=1.4 Java applet application/x-java-applet;version=1.2.1 Java applet application/x-java-applet;version=1.2.2 Java applet application/x-java-applet;version=1.3 Java applet application/x-java-vm Java applet application/x-java-applet;version=1.1.1 Java applet application/x-java-vm-npruntime Java applet application/x-java-applet;version=1.2 Java applet application/x-java-applet;version=1.7 Java applet application/x-java-applet;jpi-version=1.7.0_25 Java applet application/x-java-applet;version=1.4.1 Java applet application/x-java-applet Basic Java Applets javaapplet application/x-java-applet;version=1.1.2 Java applet application/x-java-applet;version=1.1 Java applet application/x-java-applet;version=1.1.3 Java applet application/x-java-applet;version=1.6 Java applet application/x-java-applet;version=1.4.2 Java applet application/x-java-applet;version=1.3.1 Java applet application/x-java-applet;version=1.5 Java applet application/x-java-applet;deploy=10.25.2 Java applet
- File: iPhotoPhotocast.plugin
- Version: 7.0
application/photo iPhoto 700
Flip4Mac Windows Media Plugin
- File: Flip4Mac WMV Plugin.plugin
- Version: 126.96.36.199
- The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
video/x-ms-asf Windows Media Video asf video/x-ms-asx Windows Media Playlist asx audio/x-ms-wax Windows Media Playlist wax application/x-ms-wmp Windows Media Plugin video/x-ms-wmp Windows Media Video wmp application/x-mplayer2 Windows Media Plugin video/x-ms-wmx Windows Media Playlist wmx video/x-ms-wm Windows Media Video wm video/x-ms-wvx Windows Media Playlist wvx video/x-ms-wmv Windows Media Video wmv video/x-ms-asf-plugin Windows Media Plugin audio/x-ms-wma Windows Media Audio wma application/asx Windows Media Plugin
iLok Client Helper Plug-in
- File: iLokClientHelper.plugin
- Version: 3.6
- The iLok Client Helper Plug-in v3.6 allows you to use iLok.com to manage your iLok hardware keys. For more information, visit the iLok.com Web site.
application/ilok-client2 Invokes the iLok client helper software to allow users to manage their iLok licenses through iLok.com.
MIG Contents Plugin
- File: EPPEX Plugin.plugin
- Version: 10.0
- CIG Download
Aspera Web for Firefox
- File: Aspera Web.plugin
- Version: Aspera Plug-in version 1.0
- Aspera Web enables fast and secure transfers of web content using FASP. For more information, visit www.asperasoft.com.
application/x-aspera-web Aspera Web
- File: RealPlayer Plugin.plugin
- Version: 0.0.1d1
- RealPlayer Plugin
audio/x-pn-realaudio-plugin RealMedia rm audio/x-pn-realaudio RealPlayer Metafile ram
Google Earth Plug-in
- File: Google Earth Web Plug-in.plugin
- Version: 6.1
- The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
application/geplugin Google Earth browser plugin
Know what I see that's bad news?
That's a relic from the PPC days when Windows Media Player actually had a Mac version. It's unnecessary these days and it can screw things up more than it helps.
ANY files it can play, VLC Media Player can, and it won't mess with video playback in browsers or QuickTime.
Same can be said for RealPlayer.
Like Flip4Mac, I haven't used it since the PPC days - VLC does EVERYTHING RealPlayer does, with half the software.
If you use RealPlayer for FLV downloads, you can do that with AntVideoDownloader (A Firefox Plugin - about 1.7Mb vs 20+ for RealPlayer)
Just removed flip4mac... stilll the same issues unfortunately.
Did you just trash the app, or dump the preferences too? and what about RealPlayer?
Thanks for posting that. Are you having problems with any of the other browser plugins (QuickTime, etc?) Does the Flash Player preference panel load if you select it in System Preferences? Does the Flash Player Version (http://adobe.ly/wNzNAu) page also fail to load?
Yes removed everything related to Flip4Mac and Real Player...
Quicktime seems ok. The Flash Player prefernce panel loads fine.
Google earth plug-in works fine as well.
Hmm, would you be willing to do a desktop sharing session with me tomorrow so I can take a look at your system? If so, please shoot me an email (email@example.com) and let me know a good time.
Sure. I'll email you shortly...
I have sent you an email Chris...
For those following along, we were able to determine that Flash Player 11.8 was crashing on Hugo's system as soon as it was being initialized. I've taken one of the crash logs and a few of the crash report ID's from Firefox and we'll continue to investigate internally. We were able to work around this by uninstalling 11.8 and installing the latest 11.7 release. While this won't work with Safari (it has the "older" plugin blacklisted), it does work for FIrefox and the other applications that were needed.
Good to know, Chris. So, will Adobe have to make a fix for it, or Apple?
I think we're (Adobe) going to have to do something to fix the issue with 11.8. We'll also talk with Apple about not black listing our latest 11.7 plugin but they'll need to decide if they will make that change on Safari.
If you see anyone else running into major problems like this with OS X and 11.8 please have them shoot me an email or give me a shout on the forums and I'll do what I can to help. It'll also help to know how widespread this issue is. I suspect there's something conflicting on the system but it's hard to tell what. Maybe as we get more data from different machines we'll be able to figure this out.
Thanks to Chris for all his help. Got me back up and running with the 10.7 release of Flash. Now I can get back to work!
This was a "tough nut to crack", and I learned something about Safari (the lockout of older versions of plugins). Things to keep in mental notes for future fixes.
Thanks also to you C F McBlob, for your help as well!
I had this problem when 11.8 was launched and I updated to it on my 10.6 OSX Mac, in early August. I immediately uninstalled the update and went back to 11.7 which kept both Firefox and Safari both playing flash content. I inadvertantly re-updated to 11.8 yesterday and had to do it all again, but this time Safari wouldn't play flash content on the 11.7 version. Obviously this is because of the blacklisting mentioned above.
A quick fix by Adobe for this would be helpful, as would an easier way of returning to a previous version if necessary.
I have the same issue - had to update to 11.8 because of Safari, now the plugin won't even work.
Anyone willing to a short desktop sharing session with me so I can grab debug information from your systems? I'd also be happy to help revert you to our 11.7 release though that will require you use an browser other than Safari.
If so, please email me at firstname.lastname@example.org with a time convenient for you and I'll do my best to fit this into my schedule.
I'm also having flash problems ill be happy for a desktop sharing session sometime.
any news on this subject??? i have tried evrything, and ran out of fourums to scower for ideas?????
hi chris i cannot get flash working in safari on my mac i have tried pretty much every suggestion on most forums???
Send a email to him at the address listed.