Do you have the extended font pack installed on both servers?
Please help me with the below queries :
1) How should I check whether the extended font pack is installed on the server or not ?
2) As per the Adobe extended packs link http://www.adobe.com/support/downloads/detail.jsp?ftpID=4885
It says these extended packs are needed only if the reader of the document wishes to interact in some way with its content, for example, by collaborating, commenting, or filling out forms. Whereas in my case the exported pdf is just required for view purpose. So will it really be helpful ?
The first line of that page is "Adobeﾮ Readerﾮ X Font Packs enable you to display and interact with documents" So, not just interact, but display!
I don't think it will help, but the font packs are very relevant to people who want to display PDF files in certain languages.
It will do no harm to try installing, even if already installed.
I tried Installing Extended Asian Language font pack for Adobe Reader XI as recommended but still facing the same issue.
Kindly suggest some solution or troubleshooting method for the same.
It would also be helpful if you can tell me how can I compare the missing components on both the servers, since its working on UAT server and not on live.
Sorry, I have no other idea.