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Hello,
I was not able to activate RoboHelp6 that I'm installing in a new laptop.
I need your help.
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There is a previous post on this and I think the answer is that you will have to contact Customer Support for the solution.
I don't know what help you are producing but if it is WebHelp, you really should consider the latest version to avoid compatibility issues with the different browsers.
See www.grainge.org for RoboHelp and Authoring tips