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I have a Japanese document that was generated by a 3rd party software (MadCap Flare).
When I opened the file to view, bookmarks that have Japanese texts appear as boxes. These bookmarks were automatically generated according to title headers.
I've tried manually creating new bookmarks by typing or copying and pasting the text from the PDF, but I still only see boxes.
Surprisingly, the bookmarks can be viewed perfectly when my colleague opens the same file on her computer.
We both have similar systems:
I'm pretty sure this has something to do with my computer only. Would be great if someone can help me figure out what's missing!