Adobe contact information - http://helpx.adobe.com/contact.html
Click I STILL NEED HELP at this next link for Premiere Elements chat
I suspect that this second thread specific to Adobe telephone contact is related to your other thread of today
Again, please also post in the Photoshop Elements Forum here if it is as I suspect, that is, you are dealing with
Photoshop Elements, not Premiere Elements.
Barbara Brundage who frequents the Photoshop Elements Forum at Adobe is a wiz at this type of question and
For Adobe Contact:
Adobe Chat is the first choice
and click on "I need more help" to bring up the Adobe Chat.
The following may give you a telephone number for Adobe Support and Customer Service. I have seen it listed elsewhere but have not tried it. I think it is a Monday through Friday telephone number, probably based on Calfornia, USA time.