17 Replies Latest reply on Jul 30, 2017 7:23 PM by dynneson

    Adobe Premier Pro CC has stopped working

    Karribuki

      Hi guys

       

      Cs6 was working fine, I recently updated to the CC suite and after downloading about 6 products, t hey all work except PP.

       

      Event Viewer gives me this error.

       

          

      Faulting application name: Adobe Premiere Pro.exe, version: 7.0.0.342, time stamp: 0x5176598d

      Faulting module name: amdocl64.dll, version: 10.0.1084.4, time stamp: 0x50d22720

      Exception code: 0xc0000005

      Fault offset: 0x0000000000062e07

      Faulting process id: 0xa1c

      Faulting application start time: 0x01ceaff731e4b0da

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

      Faulting module path: C:\Windows\system32\amdocl64.dll

      Report Id: 71783af4-1bea-11e3-bdf2-00248ca76e09

       

      Thing's I've tried...

       

      updating all drivers, chipset, vga and juat about any other out dated driver.  Ive un-installed PP three times and re-installed it.

       

      I haven't tried a system reinstall yet as I noticed a few other people have the same problem, but they seem to have fixed theirs and I'm stuck

       

      My system is not new but only a few years old and handles CS6 just fine.

      Windows 7 64bit premium

      ATI Radeon HD 4800

      i7 2.6gz

      6gb RAM

       

      Anyone still int he same boat as me, are Adobe aware there's a bit of a problem?

       

      Cheers.