17 Replies Latest reply: Sep 18, 2013 7:22 AM by waterworshipper RSS

    Elements is asking me to update my display?

    waterworshipper Community Member

      Each time I open Elements a window pops up asking me to update my display drivers. Now you have to buy them for $29.95 no free updates anymore? I need the latest version of Intels version 9,2,0,1034. Can anyone suggest something other than purchasing it?

        • 1. Re: Elements is asking me to update my display?
          pwillener CommunityMVP

          I have never seen that you have to pay for any driver downloads.

           

          What is your operating system?  What is your display adapter?

           

          See also http://forums.adobe.com/thread/945765

          • 2. Re: Elements is asking me to update my display?
            waterworshipper Community Member

            It's windows 7 - 64

             

            Display is intel (R) HD graphic 2000

            3.0.0. Built 9.17.10.1062.

             

            Apparently now thats why I can't watch the

            Video now I was in the process of creating.

            Video window fixes on one scene and locks on that. While Voice or sound plays on.

             

             

             

            Thank You,

            Captain Bob Santangelo

            <Removed by Moderator>

            • 3. Re: Elements is asking me to update my display?
              John Waller CommunityMVP

              Are you sure that you're not seeing messages from some kind of utility like DriverScanner ($29.95) offering to scan your system and find updated drivers

              e.g. http://download.cnet.com/DriverScanner-2013/3000-2094_4-10891366.html

               

              Can you upload a screenshot showing where you're being asked to pay $29.95 to update your display driver?

              • 4. Re: Elements is asking me to update my display?
                John T Smith CommunityMVP

                1st, Display driver & Baddriver http://forums.adobe.com/message/4943624 message may help

                 

                2nd, go to Intel's web site to see if there is a driver update for your model... for FREE

                • 5. Re: Elements is asking me to update my display?
                  A.T. Romano Community Member

                  Captain Bob Santangelo,

                   

                  I had just got finished writing the following when I recalled a recent thread of yours.

                  Those video card driver updates are best from the web site of the manufacturer of your video card. And, typically these driver updates are free.

                  So, you would go the Intel web site and plug in the information needed to get you to the right video card driver for your installed video card.

                  https://downloadcenter.intel.com/SearchResult.aspx?lang=eng

                   

                  It may turn out that you already have the latest driver. In that case, what you want to do is delete the BadDrivers.txt file.

                   

                  To get to the Premiere Elements BadDrivers.txt file involved, in Windows 7 64 bit, the path would be:

                   

                  Local Disc C

                  Program Data

                  Adobe

                  Premiere Elements

                  Folder with your version number

                  and in that folder is the BadDrivers.txt file that you delete.

                  But, you need to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see that complete path.

                   

                  STOP...I just remembered....see below

                   

                  We have been there and done this together in the following thread which included graphics. And, it worked then for you. Let us give this another try.

                   

                  http://forums.adobe.com/thread/1258246

                   

                  Thanks. We will be watching for your successful outcome. If you did it before, you can get this to work for you again. Please keep that thought.

                   

                  ATR

                  • 6. Re: Elements is asking me to update my display?
                    waterworshipper Community Member

                    Thanks ATR when I return in the morning

                    I will try your instructions and get back to you

                    With the outcome?

                     

                    Thank You,

                    Captain Bob Santangelo

                    <Removed by Moderator>

                    • 7. Re: Elements is asking me to update my display?
                      Jeff A Wright Employee Hosts

                      Captain Bob Santangelo please be aware that you are posting to a publicly accessible forum.  I have edited the signature in your two previous postings to remove your private information.  I would recommend temporarily turning off your e-mail signature if you wish to respond via e-mail.  Alternately you can view the discussion thread in your web browser by choosing the option to the View the full discussion.

                      • 8. Re: Elements is asking me to update my display?
                        waterworshipper Community Member

                        Mr. Romano,

                         

                        Hopefully this isn't for public viewing if it is please remove it.

                         

                        Sorry I took so long I was out of touch for a day in half. Thank you sir that suggestion it did work just fine. Question though? I do remember doing this before I saved the instructions you gave me before. To avoid bothering you again we deleted that file before or was that something similar? If yes why did it come back then? I have windows updates on manual for my review first now (per your suggestion) first so I don't allow kb2803821 to be updated back in to my computer and causing that same viewing problem on Adobe Elements 9 again? 

                         

                        You guys are great certainly I don't want to have to ask you any further questions. Did you see what I wrote Bill? Will I have to give up Adobe elements 9 and up grade to what is it now Elements 11? Is it a giant leap? Having some elements 9 experience would it make the transition simpler to elements 11 or not? Be honest please? Would I do that through Adobe? Must I buy the CD for elements 11 at Best Buy like I did before?

                         

                        I think you probably have a clear picture as to my handicap through past questions and difficulties with the simplest task in elements 9. Heck it took 18 months and a professional tutor (not available all the time) to just get started with elements 9.

                         

                        FYI, you probably don't realize it how important your job really is so let me try and put things into context for you. Luckily there is no real noticeable physical scars mine were all internal injuries but I didn't have a lot of reasons to get up in the morning after all that's happen. Now I'm just trying keep my independence with the very last attempt to create a future for myself with out having to depend on others. Trust me it's painful asking for help probably harder for others to give it! I know there is a lot of people that go through the motions in there careers and put in the 8 hours or punch a clock to collect a pay check with out truly impacting other peoples lives.  Believe it or not people like you make a real difference. I'm proof of that Adobe software is a witness and records that fact through my work. More then likely if it hadn't been for people like you I probably chose to never wake up again. Here is some insight even

                        with speech recognition software on my computer it took me 45 minutes to write this response. Back in the day I could of type this in about 2.5 minutes haha. Thank you sir.    

                         

                         

                         

                        Thanks for Your Support,

                        Captain Bob Santangelo,

                        <Removed by Moderator>

                        • 9. Re: Elements is asking me to update my display?
                          waterworshipper Community Member

                          Jeff,

                           

                          Thank you I am sorry I had some injuries that caused some real cognitive issues going on. After reading your email I was bought to tears. Because I have been told this in the past a few times by some of your co-workers already. I 'm to stupid now to remember this but please continue to speak up it's not my intention to detour you from being honest and straight for ward. Thank you sir.   

                           

                           

                          • 10. Re: Elements is asking me to update my display?
                            John T Smith CommunityMVP

                            >Hopefully this isn't for public viewing if it is please remove it.

                             

                            ALL messages here are available for public viewing... which means that when you post via email, your SIG information may be "harvested" by spammers

                             

                            Jeff asked that you not post your SIG LINE information

                            • 11. Re: Elements is asking me to update my display?
                              waterworshipper Community Member

                              Jeff,

                               

                              OK thank you. What's going on with Adobe ID in elements? I have been able to sign in for a week I keep getting a error message #400?

                              • 12. Re: Elements is asking me to update my display?
                                A.T. Romano Community Member

                                Captain Bob Santangelo,

                                 

                                When you post a thread with telephone numbers and contact information included the way you have been and the way you did in the post #8, one of the moderators will come along and delete all the personal contact information that is getting included with your messages. They want to protect you and your contact information from nusiances. I am not one of the moderators so I cannot delete anyone else's posts, and I do not know enough about how the web site is constructed to help you post differently. I will try to get one of the moderators to contact you to straighten out the posting matter. Some claim that help on how to format these posts can be obtained by posting in the Forum Comments Forum to ask for advise to avoid the nuisances.

                                http://forums.adobe.com/community/general/forum_comments

                                 

                                But, on to the Premiere Elements program side of things.

                                 

                                If you are comfortable with Premiere Elements 9.0/9.0.1, stay with it. Premiere Elements 11 has undergone a big change in where things are. You can do it, but it will take time, and it might be frustrating at times when you cannot find a feature that you are used to using. That can be the case for all, not just you. However, we can always help if you have a question. If you need special features in a video editor that version 9.0/9.0.1 does not have, then that will force your decision on what to do.

                                 

                                And, keep in mind, the in a very short time, a new version of Premiere Elements will be released..more new features and changes to adjust to. No one but Adobe knows what the new version will bring. If you decide that you need a later version of the program, consider downloading and installing the free 30 day tryout of the current version to see if it meets your video editing needs and if it it compatible with your computer environment.

                                 

                                The keys to success with these programs are stick-to-it-tiveness and a want to create something meaningful. You have those qualities.

                                 

                                But, let us clear old business away..

                                1. Are you OK with your video card, video card driver, and any display card/display card driver messages popping up?

                                2. Is your Premiere Elements 9.0/9.0.1 working OK for your present video editing needs?

                                 

                                Remember, if you can see what you posted in the Premiere Elements Forum Discussion page, everyone else can also...those of us who want to help and those who opt to create nuisances.

                                 

                                Best wishes,

                                 

                                ATR

                                • 13. Re: Elements is asking me to update my display?
                                  A.T. Romano Community Member

                                  Captain Bob Santangelo

                                   

                                  All of us have the same problem, that is, not being able to sign in with the Adobe ID and Password...involves Photoshop Elements, Premiere Elements, multi versions.

                                   

                                  Ignore that. It is Adobe's doing and is related to photoshop.com no longer being part of the Elements deal. Adobe Revel is now being marketed as a photo sharing site. For what you are doing, I do not believe you need to be concerned about Adobe Revel. When and if you need photo sharing, then that is another matter.

                                   

                                  For now, open Premiere Elements, ignore the requests or lures for a sign in for Adobe ID and Password, and continue with your everyday importing, editing, and export.

                                   

                                  Thanks.

                                   

                                  ATR

                                  • 14. Re: Elements is asking me to update my display?
                                    waterworshipper Community Member

                                    Yes everything is good now thanks. I am going to stick with Element 9 I don't need a lot of special affects.

                                     You didn't say did we not delete this problem before? Did I do something to allow it to happen again?

                                     

                                     

                                     

                                    Licensed United States Coast Guard Captain/Email Me At: krvguideservice@yahoo.com Owner Kankakee River Valley Guide Service

                                    Professional Full-Time Guide & Senior Tackle Design Research & Development Engineer/Midwest Division of www.jerrysflies.com

                                    Check out my web site at http://www.kankakeerivervalleyguideservice.com

                                    Find My Video's on youtube Start by Typing "Kankakee River Valley"   

                                    http://www.youtube.com/

                                    • 15. Re: Elements is asking me to update my display?
                                      waterworshipper Community Member

                                      No thank you!

                                       

                                      Thanks for Your Support,

                                      Captain Bob Santangelo,

                                      <Removed by Moderator>

                                      • 16. Re: Elements is asking me to update my display?
                                        Steve Grisetti CommunityMVP

                                        Bob, please be careful about posting responses from your phone or mobile device. Your every post includes yoru full name, phone number and e-mail address -- making you easy prey for spambots!

                                        • 17. Re: Elements is asking me to update my display?
                                          waterworshipper Community Member

                                          Thanks Steve sorry, all you guys keep reminding me but I have gotten stupid since my brain injury and can't remember those simple details. I try and stay away from all public formats when ever possible because I'm such a dumb *** these days now. It's ask questions or throw my computer in the garbage can Adobe makes it challenging not to ask questions.

                                           

                                          Thanks for Your Support,

                                          Captain Bob Santangelo,

                                          <Removed by Moderator>