0 Replies Latest reply on Sep 13, 2013 6:55 PM by StephReed2013

    Acrobat Pro version 9, extract pages option greyed out

    StephReed2013

      Email with pdf file is sent to two users

      UserA can open pdf and extract pages

      UserB cannot

      Pdf is not secure

      Both users have been using this feature for months and now all of a sudding UserB is unable to because the options are greyed out

       

      Users are on Windows XP

      A replair on Adobe has been done

      Update on Adobe Acrobat has been done to the latest version

      Yes, version is licensed and activated

       

      Tried contacting Adobe via chat and apparently they only help with initial installation of acrobat or updates so they say they were unable to assist

       

      Anyone out there that can assist would be greatly appreciated. :-)