-
1. Re: Save for Web Disabled in Photoshop CC: Solution Found
gener7 Sep 14, 2013 8:45 PM (in response to DavidSalahi)I hate to tell anyone to uninstall/re-install,but that is one definitely good reason. I'll make note of this. Thanks for letting us know.
Gene
-
2. Re: Save for Web Disabled in Photoshop CC: Solution Found
cliff4dito Oct 1, 2013 2:49 PM (in response to gener7)I also have this problem. My Photoshop CC 64-bit has permanently grayed out Save For Web. It also cannot open PNG files or save PNG files using the Save As dialog box.
As a short-term solution, I'm using the 32-bit Photoshop CC, and this works fine.
Eventually I'll get around to uninstalling and reinstalling. I would like to know *why* this happened to my 64-bit Photoshop CC, and what I can do in the future to prevent this from happening again.
-
3. Re: Save for Web Disabled in Photoshop CC: Solution Found
Noel Carboni Oct 1, 2013 2:53 PM (in response to cliff4dito)I wonder whether you have copied plug-ins from an older version of Photoshop into the plug-ins folder of your current install...
-Noel
-
4. Re: Save for Web Disabled in Photoshop CC: Solution Found
cliff4dito Oct 1, 2013 2:58 PM (in response to Noel Carboni)No, I didn't do anything with the plugins folder. It was just a regular Creative Cloud install. I'm primarily an InDesign user, so I have no special Photoshop plugins installed. Over the last year I've upgraded my Adobe applications from CS5 to CS6 and finally to CC. I've deleted the old version as I've upgraded. Perhaps something went wrong during the upgrading and deleting of old versions.
-
5. Re: Save for Web Disabled in Photoshop CC: Solution Found
Noel Carboni Oct 1, 2013 3:04 PM (in response to cliff4dito)Certainly there has been a low level of reports here that imply something may have gone wrong during the download. I've always thought that the download ought to be carefully protected by hash and/or CRC checks; perhaps something is not.
Generally speaking, it's agreed that removing an old version of Photoshop after installing a newer one is a bad idea. I have bunches of old Photoshops on my workstation - which also allows me to try to reproduce problems when people report them here, and I'm not hurting for disk space...
-Noel
-
6. Re: Save for Web Disabled in Photoshop CC: Solution Found
cliff4dito Oct 2, 2013 10:38 AM (in response to Noel Carboni)Thanks Noel,
My instinct is to remove old versions after I install new ones. Thanks to your tip, I now know not to do this when I install future versions of Adobe apps.
That said, I do my work on a notebook with an SSD as my primary drive. Ever since switching from HDD to SSD, now I won't do without the speed of the SSD, but the trade-off is that space is always at a premium. For a person in my position, uninstalling any application that I don't use seemed like a logical step to take.
One extra note, after uninstalling the CS5 and CS6 apps, I used the Adobe Creative Cloud Cleaner tool and there was no indication that anything went wrong.
Actually, I'm not sure anything did go wrong. Except for my current PS CC 64-bit Save for Web glitch (which may or may not be the result of unstalling the PS CS5 and CS6) all of my CC apps are working well.
-
7. Re: Save for Web Disabled in Photoshop CC: Solution Found
Noel Carboni Oct 2, 2013 11:16 AM (in response to cliff4dito)Well, you can always uninstall and reinstall the latest version, which should clear up any problems brought on by uninstalling the older one, so I guess it's not a "can't get there from here" situation at the worst.
Like you I've been bitten by the SSD bug and refuse to use a computer that doesn't run from SSD any more. But before I upgraded I had read enough about people struggling with disk space that I chose to bust the piggy bank and buy 2 GB worth of SSD storage. Turns out that was a good move, as I haven't had to spend extra time reorganizing (though I am pretty organized to begin with).
-Noel
-
8. Re: Save for Web Disabled in Photoshop CC: Solution Found
cliff4dito Oct 2, 2013 11:24 AM (in response to Noel Carboni)2 TB presumably?
I started this line of work in the 90s, and sometimes I still catch myself referring to a couple of GB as a lot of space...
Anyway, thanks for the tip. Some day when I'm between projects, I'll give the uninstall/reinstall thing a try. Is there anything that I should know about the uninstall end of things in order to get everything to work fine? Should I run the Creative Cloud Cleaner Tool program after the uninstall?
-
9. Re: Save for Web Disabled in Photoshop CC: Solution Found
Noel Carboni Oct 2, 2013 12:29 PM (in response to cliff4dito)2 TB yes, sorry.
-Noel
-
10. Re: Save for Web Disabled in Photoshop CC: Solution Found
ColbyFulton Nov 6, 2013 3:32 PM (in response to DavidSalahi)My save for web isn't grayed out but when I try and use it, the save dialog box closes and it tells me an error has occurred. If I'm quick enough, I can save the image before it closes the window.
BUG
-
11. Re: Save for Web Disabled in Photoshop CC: Solution Found
gaborbasch Dec 24, 2013 5:57 AM (in response to DavidSalahi)I'm having the same issue here (Win 8 64bit). The problem appeared after Nik plugin collection (now google's) updated itself without any warning
-
12. Re: Save for Web Disabled in Photoshop CC: Solution Found
Chris Cox Dec 24, 2013 11:19 AM (in response to gaborbasch)Try disabling the Nik plugins and see if the problem goes away.
-
13. Re: Save for Web Disabled in Photoshop CC: Solution Found
peder77 Jan 20, 2014 4:01 AM (in response to Chris Cox)Same problem on my mac, getting the dialogue box which tells me thet an error has occured.
It sucks.
Reinstalled photoshop CC three times now....
-
14. Re: Save for Web Disabled in Photoshop CC: Solution Found
vivelavivitron Mar 12, 2014 4:47 PM (in response to DavidSalahi)So I had an issue with this too, it is unnecessary to uninstall/reinstall the software. I believe it is a matter of how large or how many frames you have in your animation. For whatever reason, you can only save to web if it is under 30 bits. In one case, I only had a simplistic 4 frame animation at 30 bits, and that saved fine, but larger ones would not. So I just switched over to 16 bit, and voila, the option to save to web became available again! Hope this helps some people!
-
15. Re: Save for Web Disabled in Photoshop CC: Solution Found
Brian Brigg Apr 24, 2014 9:39 PM (in response to DavidSalahi)I had the same problem. I tried removing all plug-ins and clearing preferences but still had to uninstall and reinstall. Do you find this sort of behaviour acceptable?
-
16. Re: Save for Web Disabled in Photoshop CC: Solution Found
Noel Carboni Apr 25, 2014 6:23 AM (in response to Brian Brigg)To what behavior are you referring?
The need to reinstall software if a download is corrupted? If that's what you mean, I agree that there should be integrity protection and inherent retry processes, especially given that Adobe is all about "cloud" operations now. This is no longer the 1980s with analog modems.
That said, Adobe knows well that its data transfer processes have weaknesses and has been steadily improving them (noting that the Creative Cloud application gets a lot of updates).
-Noel
-
17. Re: Save for Web Disabled in Photoshop CC: Solution Found
jgnaps May 13, 2014 12:56 AM (in response to DavidSalahi)ME2 - post. This is really annoying. I've started the reinstall. Fingers crossed for it to fix the problem. This really isn't by any measure good enough Adobe.
-
18. Re: Save for Web Disabled in Photoshop CC: Solution Found
Jensue May 14, 2014 8:02 AM (in response to DavidSalahi)I'm wondering why now all of the sudden is this "save for web" option grayed out? Not happy!!
Is the answer really to uninstall and reinstall app? Seems off with this Adobe CC installer stuff that says my app is up to date. ??
-
19. Re: Save for Web Disabled in Photoshop CC: Solution Found
Jensue May 14, 2014 8:32 AM (in response to DavidSalahi)Okay, so I uninstalled Adobe Photoshop and reinstalled it with no luck.
The "save for web" is still grayed out. What is going on?? Adobe please help!!
-
20. Re: Save for Web Disabled in Photoshop CC: Solution Found
Jensue May 14, 2014 9:24 AM (in response to Jensue)I called Adobe Tech Help and they suspected that my Preferences Settings corrupted. I'm not sure how that happened!!
- Close Adobe Photoshop if it is opened.
- Find the following: (windows user can hit windows key + r, then in run cmd line type "%appdata%" to locate your "AppData\Roaming" directory)
\AppData\Roaming\Adobe\Adobe Photoshop CC\Adobe Preferences CC Settings - Rename the "Adobe Preferences CC Settings" folder to "Adobe Preferences CC Settings_old" so that preferences settings can be recreated.
- Reopen Photoshop CC and open a new or existing file to verify that your "save for web" option is back and not grayed out.
-
21. Re: Save for Web Disabled in Photoshop CC: Solution Found
logicbroker May 17, 2014 6:28 AM (in response to DavidSalahi)the install & re-intall doesnt' seem to work on Mac's
-
22. Re: Save for Web Disabled in Photoshop CC: Solution Found
mwittemeier Jul 8, 2014 5:13 PM (in response to Jensue)Did this and didn't resolve the issue?
-
23. Re: Save for Web Disabled in Photoshop CC: Solution Found
jasonsone Aug 12, 2014 4:49 AM (in response to DavidSalahi)I had the same problem and then realized that my color mode was set to RBG 32-bit. When I changed it to 8-bit, it worked fine. This is perfect for low-res images, but don't know the work around if you're wanting to hang on to 32-bit images.
-
24. Re: Save for Web Disabled in Photoshop CC: Solution Found
Chris Cox Aug 12, 2014 3:55 PM (in response to jasonsone)Are you really using 32 bit/channel High Dynamic Range images, or just confusing 32 bit/channel with the misused "32 bit" meaning 8 bit/channel RGB + Transparency?
-
25. Re: Save for Web Disabled in Photoshop CC: Solution Found
jasonsone Aug 13, 2014 4:50 AM (in response to Chris Cox)Chris, I spend most of my time in Premiere and After Effects, so I'm not as adept at Photoshop. When I showed our designer what was going on, he suggested I check the color mode. So, what I did was click Image -> Mode, then noticed the image I had loaded had defaulted to RGB and 32 Bits/Channel. When I changed it to RGB and 8 Bits/Channel, the Save for Web function worked. Ironically, the image I loaded was just a screenshot from my Android smartphone, so I can't image that it was truly 32 Bits/Channel. I just tried loading several other images from my hard drive, and if the Mode was set to 8 Bits/Channel or 16 Bits/Channel, the Save for Web function works... but if I changed any of the modes to 32 Bits/Channel, the function was grayed out.
-
26. Re: Save for Web Disabled in Photoshop CC: Solution Found
TiBerg Aug 23, 2014 3:10 PM (in response to jasonsone)Thank you. This is exactly what fixed it for me.
-
27. Re: Save for Web Disabled in Photoshop CC: Solution Found
Zinkles Nov 21, 2014 8:33 PM (in response to DavidSalahi)As a Mac user, I am having a similar issue. When I try to "save to web" (basically save an image as a PNG without a background/transparent) it lags so deeply, it took 15 minutes just for the rainbow wheel to stop spinning. Then the computer started wheezing from being over-heated, and when I tried to quickly save it as a PNG it started lagging again. I had to force quit. This happened many times before, I re-installed and it cured it, but then it started happening AGAIN, and the reinstall is not helping at all. So I don't know what to do. I've probably force quit 30 times by now, in my attempts. Any solutions?




