1 Reply Latest reply on Sep 15, 2013 12:12 PM by Mike M

    Question

    Joyce Rollinson

      I have a mac osx. My Adobe account accepts my password but when I try to download flashplayer update, it will not accept my password

        • 1. Re: Question
          Mike M Level 6

          Your OS X username and password are not your Adobe account login or password (unless you specifically set them up with the same info). You need to enter your OS X username and password to install Flash Player but not to download it.

          Download the offline installer here: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

          If it won't download directly, right click and "Save as"… DO NOT mount the DMG or run the installer yet!

          Go to: Mac HD/Library/Internet Plugins

          Trash the Flash Player.plugin file from there

          Go to: Mac HD/Library/Application Support/Adobe

          Trash the Flash Player folder (the whole folder)

          Empty the trash

          Reboot

          Mount the DMG and run the installer.

          BEFORE opening any Flash content in Safari, open Safari>Preferences, and check the Security tab to make sure "Allow all other plugins" is checked.