1 Reply Latest reply on Sep 16, 2013 2:16 AM by sjpt

    aktualisations for my ID

    torro 2808


      i need new actualisations for my ID, because my tablet has been in reperation for several times. I always get the massage, that my actualisations have been axceeded. I can't open all my DRM protectet e-books anymore.

      It wood be nice to hear from you soon.

      Luisa Tejero

        • 1. Re: aktualisations for my ID
          sjpt Level 4

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.