3 Replies Latest reply on Sep 15, 2013 1:50 PM by A.T. Romano

    Help please

    N4Studios

      I am trying to import and play a video recorded on an iPad. The sound works, but I can't see the video. All the frames are green! Any thoughts please.

        • 1. Re: Help please
          John T Smith Adobe Community Professional & MVP

          More information needed for someone to help... please click below and provide the requested information

          -Premiere Elements FAQ http://forums.adobe.com/thread/1042180

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

           

          Your symptom SOUNDS like an out of date graphics adapter driver... but since you provide zero computer information, that is only a guess

          • 2. Re: Help please
            Steve Grisetti Adobe Community Professional

            Which version of the program are you using?

             

            Under the Edit menu, what are your Project Settings?

             

            What operating system are you running? Have you ensured that you have the latest version of Quicktime, per the program's requirements?

            • 3. Re: Help please
              A.T. Romano Level 7

              N4Studios

               

              You have provided little information for troubleshooting Premiere Elements and editing of your iPad video with this program.

               

              1. What version of Premiere Elements are you using and on what computer operating system it it running?

               

              2. If this video is coming from an iPad, can we assume that it is "1080p"? What are the properties of this video...1920 x 1080 @ 30 progressive frames per second or something else? How are you importing the video into Premiere Elements (whichever version that you are using)? What is the video compression audio compression used for this video? What is the file extension?

               

              3. Can you import videos from other sources into Premiere Elements without encountering these green video?

               

              4. Do you have the latest version of QuickTime installed on your computer with Premiere Elements and are you operating Premiere Elements Run As Administrator or from a User Account with Administrative Privileges?

               

              Let us start and then decide how to move forward based on the details that you supply.

               

              Thanks.

               

              ATR