Paul the Artist wrote:
I am running a mac on os x and Photoshop 5.5 .
Do you mean Photoshop 5.5 (shipped in 1999) or Photoshop CS5 (shipped in 2010)?
If 5.5 (1999), then it's unlikely to ever read Raw files.
If you mean CS5 then try Help > Updates to update your Camera Raw to version 6.7.
Direct link for Camera Raw 6.7 for Mac
The 550D has been fully supported since Raw 6.1
6.1 will not open and work error code comes up. it is CS 5.1
Ah OK. CS5.1.
Update to Camera Raw 6.7.
I have now downloaded ver 6.7 successfully thank you, but sadly opened up bridge and the files still show as cr2 and not as the correct image and PS fails to open them at all. what is wrong.?
Which version of the Raw plugin is shown in Help > About?
Paul, try Purging the cache in Bridge. Although, thinking about it, that might make a difference to how the CR2 files display in Bridge, but they would still have opned OK.
cache purged no visual change Trevor..
Hmmm... Should be OK The supported camera list says 5.1/6.1 for the 550D
You definitely looked in
Help > About Plugin > Camera RAW
to return the 184.108.40.2069 version number?
I only have CC installed now, but in Bridge I have Camera RAW Preferences and the option to purge the camera raw cache. Try that.