1 Reply Latest reply on Jan 9, 2008 4:42 PM by Captiv8r

    Problems installing trial version of Robohelp

    bananaann
      I've been trying to install the trial version of Robhelp 7 on an XP machine. I keep getting the error - "A problem was encountered while trying to load the trial period of Adobe Robohelp 7. Click quit to see if restarting your computer or reinstalling the software fixes the problem"
      Restarting the computer does not help and I've tried reinstalling the software. In fact, I've also formatted the drive and reinstalled everything in hopes that would take care of the problem. No luck. Does any one know how I can fix this? Thanks!
        • 1. Re: Problems installing trial version of Robohelp
          Captiv8r Adobe Community Professional & MVP
          Hi bananaann and welcome to our community

          I really Really REALLY wish I had half a clue as to what to advise you. But here's the deal. Adobe has a different department handling the installer. So even the actual RoboHelp development team is probably hamstrung to advise what to try. The thing is, we are seeing the same reports for other products too. Captivate and Visual Communicator I know for sure. I've heard reports of several others.

          I'm guessing your best bet at this point is to contact Adobe support.

          Wish I had a better suggestion to offer.

          Sincerely... Rick