2 Replies Latest reply on Sep 18, 2013 1:29 AM by -m--m--m-

    Save for Web crashes - CS2

    -m--m--m-

      Hi there!

       

      I dont know why, I changed nothing on my system, recently I can't save for Web anymore. At the point I click the menue-button, the program shuts down, no chance to save anything.

      I installed it completely new (the whole CS2 suite!) and didn't took over any presets.

      It's running on Windows 7

       

      Thank you for your ideas!

        • 1. Re: Save for Web crashes - CS2
          JJMack Most Valuable Participant

          The first thing to do is to close down CS2,  backup your userid CS2 Photoshop Preferences then delete them.  Then start CS2.  Photoshop will create a new set of prefences for userid Photoshop CS2. See if CS2 can the do save for web.

           

          "C:\Users\Your User ID\AppData\Roaming\Adobe\Photoshop\9.0\Adobe Photoshop CS2 Settings"

          Backup folder 9.0 the delete it.

          • 2. Re: Save for Web crashes - CS2
            -m--m--m- Level 1

            Good idea, but it didn't help.

            The new Preferences are 0kb, but it crashed again.

            Its in german, but here are the informations from the crash-report, if this is helpful:

             

            Problemsignatur:

              Problemereignisname:    APPCRASH

              Anwendungsname:    Photoshop.exe

              Anwendungsversion:    9.0.0.0

              Anwendungszeitstempel:    4253c89c

              Fehlermodulname:    StackHash_e52f

              Fehlermodulversion:    0.0.0.0

              Fehlermodulzeitstempel:    00000000

              Ausnahmecode:    c0000005

              Ausnahmeoffset:    a9bfd4db

              Betriebsystemversion:    6.0.6002.2.2.0.256.6

              Gebietsschema-ID:    1031

              Zusatzinformation 1:    e52f

              Zusatzinformation 2:    e98dfca8bcf81bc1740adb135579ad53

              Zusatzinformation 3:    860f

              Zusatzinformation 4:    6eabdd9e0dc94904be3b39a1c0583635