If someone does not pay via PayPal, it means the form filler doesn't select any purchase field in his submission.
So please first comfirm if you set purchase field for each choice item that needs be paid.
Thank you! The purchaser did select a purchase field. She completed the entire form (which registered onto my spreadsheet through Adobe) but when the form directed her to paypal, she didnt pay. So the form that populates to adobe with all of her info has everything except payment. Is there a way to force them to pay or else I dont get a copy of their registration and they cant reigster?
Thank you for your help!!
I am sorry, this is not something we currently support, but you can vote on feature ideas:
If you need to add a new idea click the "Create an idea" link under "Actions" at the top right of the page.