1 Reply Latest reply on Sep 18, 2013 5:45 AM by c.pfaffenbichler

    Photoshop crashing when it starts

    cascante13

      Hi, I have installed Photoshop CC on my PC a few days ago. I am currently working on trial but when I open Photoshop it won't work and just makes an error sound every time I click on its window. Can you please help me to figure out what's happening?

       

       

      Thank you.

        • 1. Re: Photoshop crashing when it starts
          c.pfaffenbichler Level 8

          Did it ever work?

           

          Boilerplate-text:

          Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by pressing command-alt-shift/ctrl-alt-shift while starting Photoshop until the appropriate dialog appears after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)