1 Reply Latest reply on Sep 18, 2013 7:49 AM by VikramGaur

    I lost flash player so tried to reinstall but got error messge the IE has to close?

    toddsouders

      I lost flash player so tried to install again but got message that IE had to close.  No other windows were open??

        • 1. Re: I lost flash player so tried to reinstall but got error messge the IE has to close?
          VikramGaur Adobe Employee

          Hello,

           

          Welcome to Adobe Forums.

           

          Sometimes application are still running on background, not visible to users, you need to close them using "Windows Task Manager"

           

          To close such programs use the Windows Task Manager.  To start Task Manager, take any of the following actions:

          • Press CTRL+ALT+DELETE, and then click Task Manager.
          • Press CTRL+SHIFT+ESC.
          • Right-click an empty area of the taskbar, and then click Task Manager.

           

          Once the Task Manager is running, select the Processes tab.  On older Windows version you may need to click on the Process Name or Image Name header to sort the process names.

           

          Now right-click on every process that the Flash Player installer needs to close (e.g. iexplore.exe), then select End Process.

           

          Thanks,

          Vikram