5 Replies Latest reply: Nov 22, 2013 2:38 PM by AndyMc4012 RSS

    PDFMaker (Acrobat XI) add-in causes Word 2010 and Word 2013 to crash

    Melis.a Community Member

      Hello. I'm having an issue with Acrobat XI and Word 2010 and Word 2013. Whenever I try to create a PDF using the Acrobat tab on the ribbon, I get a message that Word has stopped working.

       

      I have installed the updates for Acrobat.

       

      This is the error log from Microsoft Word 2010:

       

      Problem signature:

      Problem Event Name:     APPCRASH

      Application Name:     WINWORD.EXE

      Application Version:     14.0.4762.1000

      Application Timestamp:     4bae25b7

      Fault Module Name:     PDFMWord.dll

      Fault Module Version:     11.0.1.36

      Fault Module Timestamp:     50d0af7d

      Exception Code:     c0000005

      Exception Offset:     0009c965

      OS Version:     6.1.7601.2.1.0.768.3

      Locale ID:     3081

       

      Additional information about the problem:

      LCID:     1033

      skulcid:     1033

       

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      Any ideas why it is crashing?