8 Replies Latest reply: Oct 2, 2013 8:33 PM by lots@film RSS

    PSE 11 Editor not opening photos - Please help

    lots@film

      I have been using PSE 11 on an old XP pc for a couple of months - slowly.  Assembled new pc around Intel 4770K (using on-chip Intel 4600 graphics) with Windows 8 64bit.  When I open any photo file in the Editor, there is no error mesage, but the photo does not open.  The same photos are displayed in the PSE Organizer.

       

      I have read about updating video drivers and have done that.  After doing another round of video driver updates this morning while on phone line with Adobe Support, I was able to open a couple of files, but then shut down and went to work.

       

      Now after booting up again PSE is back to not displaying the open files again.  The installed video driver remains the one installed this morning after which this did work.  There are no more newer versions.

       

      I appreciate any advice.  I assembled this pc for this purpose - having thousands of old slides and film to digitize and cleanup.

       

      Also - the files that fail to open are logged into history and show in the editor Open menu as recent files, even though they have never actually been opened.

        • 1. Re: PSE 11 Editor not opening photos - Please help
          lots@film Community Member

          Added info from last couple of days.  Sometimes this is working, other times it is not - more than 80% not.  I have not been able to establish a pattern for the times that it does.  But it is not a matter of just keep trying.  If after first trying it does not open photos - no number of restarting PSE or rebooting seems to make a difference.

           

          Just every once in a while after I start up the PC PSE will work.

          • 2. Re: PSE 11 Editor not opening photos - Please help
            Barbara B. ACP/MVPs

            Have you tried uninstalling/reinstalling?

            • 3. Re: PSE 11 Editor not opening photos - Please help
              lots@film Community Member

              Yes, I have a couple of times now.

              • 4. Re: PSE 11 Editor not opening photos - Please help
                lots@film Community Member

                After uninstalling PSE 11 and installing PSE 12, the problem persists.  Through trial and error I have determined that it is specific photo files that the Editer will open.  I have not yet determined a pattern behind why some will and some will not  All of the files were editted in PSE 11 on the old computer.

                • 5. Re: PSE 11 Editor not opening photos - Please help
                  nealeh Community Member

                  lots@film wrote:

                   

                  I have determined that it is specific photo files that the Editer will open. 

                   

                  Are all the files it will open of different file types to those it won't?

                   

                  In the Organizer, if you double-click one of the problem files does it display at full size?

                   

                  In the Organizer, if you select Edit with Photoshop Elements does it display in the Editor, or perhaps give an error message?

                   

                  Try adding one of the problem files to a reply in this forum (use the camera icon to add an image). It'll be interesting to see if your web browser can display the file (or, if yours doesn't, does mine).

                   

                  Can you view the problem files with Windows Photo Viewer? Have you tried one of the many free image viewers (e.g. IrfanView, XNView, or Fururix)?

                   

                  Cheers,
                  --
                  Neale
                  Insanity is hereditary, you get it from your children

                  • 6. Re: PSE 11 Editor not opening photos - Please help
                    lots@film Community Member

                    All of the files are jpegs - from various cameras and scanners and some editted by PSE on my older computer.  And all I have tried are viewable in the Windows Photo Viewer.  Strange thing though, now that I have opened one file in the Windows Photo Viewer, PSE is now opening any of the files.

                     

                    I did a reboot, and the same behavior repeated - a few times.  After each reboot PSE is iffy opening any of the jpegs until after I open one jpeg in Windows Photo Viewer - then PSE works fine for any jpeg.

                     

                    While this is strange behavior I can live with it.

                    • 7. Re: PSE 11 Editor not opening photos - Please help
                      nealeh Community Member

                      Weird. I can't think what might cause that behaviour. If photo viewing is one of your principal computer uses you might consider putting a jpeg file in your startup folder, forcing the Windows Photo Viewer to fire up each time you use the computer.

                       

                      Cheers,
                      --
                      Neale
                      Insanity is hereditary, you get it from your children

                      • 8. Re: PSE 11 Editor not opening photos - Please help
                        lots@film Community Member

                        Doing the weird workaround only works some of the time, and different tools within the Editer do not consistently work.  I am writing this off as poor compatibility between PSE and my installation of Windows 8.  Enough time wasted on this.