4 Replies Latest reply on Sep 19, 2013 5:42 PM by BronteTurner

    Notifications not working.

    BronteTurner

      I have a Basic subscription what I understand "enables" notifications.

      But they are not working.  At leat two people are Contributors and they do not get notifications of a submission of a form.  There email addresses have been verified...the "!" mark is missing alongside their addresses.

      What am I doing wrong?

      Very frustrating.

        • 1. Re: Notifications not working.
          Brian Havlin Adobe Employee

          Hi,

           

          Make sure that the Would you mind sharing your form with me (bhavlin@adobe.com) to allow me to investigate this issue? Instructions on sharing your form can be found here:

           

          http://forums.adobe.com/docs/DOC-2462

           

          Thanks,

          Brian

          • 2. Re: Notifications not working.
            Eylon Stroh Adobe Employee

            You may have encountered a known issue with notifications: when the submitter's email address is not a valid email address,  notifications are not sent.

             

            Under Options -> Email Notifications, please check that the From address selected in the drop-down is either "FormsCentral Notifications" or a field where you would expect people to enter an email address.  If that is not the case -- for example, if the field for the submitter's first name is selected -- that would explain the problems that you are seeing.  Otherwise, please verify that the individual submissions under View Responses contain valid email addresses for that field.

             

            If you have missed notifications for submissions with valid email addresses, please share the form with either me or Brian and we'll try to uncover what the problem is.  My apologies for any inconvenience this may have caused you.

             

            Eylon

            • 3. Re: Notifications not working.
              BronteTurner Level 1

              Thanks Eylon and Brian.  The "submitter's first name is selected" was the problem.

              The bug needs fixing obviously. I spent too much time trusting the process and assuming I was at fault.

              I really appreciate the quick and precise response though!  Thanks.

              Time now the programmers to sort it out!

               

              Cheers,

              Bronte

              • 4. Re: Notifications not working.
                BronteTurner Level 1

                Please see my note to Eylon.

                THANKS!

                Bronte