5 Replies Latest reply on Sep 19, 2013 5:51 AM by PrintFusion45

    InDesign 9.1 CC quitting Mac

    JoeBenTaylor

      InDesign 9.1 CC keeps quitting on Mac (Mountain Lion, Latest Version) on startup of program

       

      I have had no problems with CS6, but i have just downloaded InDesign CC 9.1 less then an hour ago and i cannot open any files or the program without it quitting and telling me to re-open it. Obviously this causes a big loop... Can anyone help me fix this?

        • 1. Re: InDesign 9.1 CC quitting Mac
          PrintFusion45 Employee Moderator

          You can collect the crash log from Console.app under User Diagnostics and save a copy on your desktop. Or copy the contents of the crash log and paste it in Pastebin.com and provide the link here.

          • 2. Re: InDesign 9.1 CC quitting Mac
            JoeBenTaylor Level 1

            Im struggling to find the user diagnostics and console app, please could you guide me? the events from the crash log ive copied here:

             

             

            Crashlog:

             

            Process:         Adobe InDesign CC [6057]

            Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

            Identifier:      com.adobe.InDesign

            Version:         9.0.0.244 (9000)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [204]

            User ID:         501

             

             

            Date/Time:       2013-09-19 12:39:47.604 +0100

            OS Version:      Mac OS X 10.8.4 (12E55)

            Report Version:  10

             

             

            Interval Since Last Report:          21519 sec

            Crashes Since Last Report:           8

            Per-App Interval Since Last Report:  140 sec

            Per-App Crashes Since Last Report:   8

            Anonymous UUID:                      E6BD81FD-0E51-4DA6-57BA-7897698AFC01

             

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:  EXC_CRASH (SIGABRT)

            Exception Codes: 0x0000000000000000, 0x0000000000000000

             

             

            Application Specific Information:

            terminate called throwing an exception

            abort() called

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   libsystem_kernel.dylib                  0x00007fff87d84212 __pthread_kill + 10

            1   libsystem_c.dylib                       0x00007fff89191b54 pthread_kill + 90

            2   libsystem_c.dylib                       0x00007fff891d5dce abort + 143

            3   libc++abi.dylib                         0x00007fff942c09eb abort_message + 257

            4   libc++abi.dylib                         0x00007fff942be39a default_terminate() + 28

            5   libobjc.A.dylib                         0x00007fff8bfe4887 _objc_terminate() + 111

            6   libc++abi.dylib                         0x00007fff942be3c9 safe_handler_caller(void (*)()) + 8

            7   libc++abi.dylib                         0x00007fff942be424 std::terminate() + 16

            8   libc++abi.dylib                         0x00007fff942bf58b __cxa_throw + 111

            9   PublicLib.dylib                         0x00000001011f05fe PMString::SetUTF8String(std::string const&) + 446

            10  com.adobe.InDesign.Font Manager          0x000000011125cbae 0x11125a000 + 11182

            11  com.adobe.InDesign.Text Panel           0x000000010e833ece 0x10e802000 + 204494

            12  com.adobe.InDesign.Font Manager          0x00000001112b7bd3 0x11125a000 + 383955

            13  com.adobe.InDesign.Font Manager          0x00000001112b7576 0x11125a000 + 382326

            14  com.adobe.InDesign.Font Manager          0x00000001112b59e4 0x11125a000 + 375268

            15  com.adobe.InDesign.Font Manager          0x00000001112787b2 0x11125a000 + 124850

            16  com.adobe.InDesign.Text Panel           0x000000010e834785 0x10e802000 + 206725

            17  com.adobe.InDesign.Text Panel           0x000000010e8299ea 0x10e802000 + 162282

            18  com.adobe.InDesign.AppFramework          0x000000010ef9abae 0x10eebd000 + 908206

            19  com.adobe.InDesign.AppFramework          0x000000010ef0824f 0x10eebd000 + 307791

            20  com.adobe.InDesign.AppFramework          0x000000010ef07c8b 0x10eebd000 + 306315

            21  com.adobe.InDesign.Application UI          0x000000010f207f4d 0x10f0d5000 + 1257293

            22  com.apple.AppKit                        0x00007fff9376521a -[NSApplication run] + 636

            23  com.adobe.exo.framework                 0x00000001028aae98 exo::app::OS_AppBase::RunEventLoop() + 56

            24  com.adobe.InDesign.AppFramework          0x000000010efcaff3 0x10eebd000 + 1105907

            25  com.adobe.InDesign.AppFramework          0x000000010efca182 0x10eebd000 + 1102210

            26  com.adobe.InDesign                      0x0000000100001dbc main + 412

            27  com.adobe.InDesign                      0x0000000100001bb4 start + 52

             

             

             

            • 3. Re: InDesign 9.1 CC quitting Mac
              JoeBenTaylor Level 1

              you see looking at that event log it says my version is 9.0 but yet ive downloaded the latest versions and there is no update available???

              • 4. Re: InDesign 9.1 CC quitting Mac
                Peter Spier Most Valuable Participant (Moderator)

                There is an update, but CC isn't all that good at keeping track, it seems. Try Help > Updates... from within ID and see if it installs the 9.1 patch, or update the CC Desktop App and see if that fixes the updater. You can probabley also solve thei sparticualr problem using the information at Crash | Launch, selecting Type tool, but that won't get you the other bug fixes.http://helpx.adobe.com/indesign/kb/indesign-cc-crashing-launch.html

                1 person found this helpful
                • 5. Re: InDesign 9.1 CC quitting Mac
                  PrintFusion45 Employee Moderator

                  Quit Creative Cloud and relaunch Creative Cloud application. Then you'll be able to see application updates within Apps tab. Then update ID to 9.1. This bug has been fixed in 9.1