2 Replies Latest reply on Sep 19, 2013 1:16 PM by John T Smith

    Video Freeze


      How do I unlock my video play back?

        • 1. Re: Video Freeze
          the_wine_snob Level 9

          Welcome to the forum.


          First, what OS version and PrE version are you using?


          When you state, "unlock my video play back," exactly what are you referring to? What is "locked?"


          Good luck, and please let us know a bit more.



          • 2. Re: Video Freeze
            John T Smith Adobe Community Professional & MVP

            More information needed for someone to help... please click below and provide the requested information

            -Premiere Elements FAQ http://forums.adobe.com/thread/1042180


            What is your exact brand/model graphics adapter (ATI or nVidia or ???)

            What is your exact graphics adapter driver version?

            Have you gone to the vendor web site to check for a newer driver?

            -If Windows, do NOT rely on Windows Update to have current driver information

            -you need to go direct to the vendor web site and check updates for yourself