4 Replies Latest reply on Sep 19, 2013 1:29 PM by John T Smith

    "Premier Pro has stopped working"

    X002657 Level 1

      Just installed CC app on a custom, vendor-built, Intel Core i7-3720QM CPU @ 2.60GHz laptop, then downloaded PPro CC. (Prior to putting CC app on laptop, I already had CS6 Production Studio Premium installed).

      PPro CC seems to have installed correctly, as well as AME CC, but I keep getting msg that "Premier Pro has stopped working".

      Device Mgr shows:

         Intel HD Graphics 4000 and

         NVIDIA GeForce GTX 675M


      Clicking to let Windows search for a solution does not help.



      Got these details:


      Problem signature:

        Problem Event Name:    BEX64

        Application Name:    Adobe Premiere Pro.exe

        Application Version:

        Application Timestamp:    5176598d

        Fault Module Name:    StackHash_1dc2

        Fault Module Version:

        Fault Module Timestamp:    00000000

        Exception Offset:    0000000000000000

        Exception Code:    c0000005

        Exception Data:    0000000000000008

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    1dc2

        Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d

        Additional Information 3:    cbc5

        Additional Information 4:    cbc5ec6970b2af35927ad67117ca57e2


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      I'm not the tech-head I used to be and welcome solutions from experienced/knowledgeable users.