Your other message about this was in the Photoshop Elements forum http://forums.adobe.com/thread/1298075
This is the Premiere PRO forum, not the Premiere Elements forum that Barbara B. linked to in your other message... if you are using Premiere Elements, you need to click the link she gave you
In any event, you may need to contact Adobe, not other users in a user to user forum
Adobe contact information - http://helpx.adobe.com/contact.html
Help for Download & Install & Setup & Activation
Next link has a "Chat Now" button near the bottom
Click I STILL NEED HELP at this next link for Premiere Elements chat
Thanks for your help. I guess I am floundering, running from this page to the next, screaming and pulling my hair out in desperation. I am almost bald now. :-) I appreciate your assistance.
>floundering, running from this page to the next, screaming and pulling my hair out
Slow down just a bit... slow enough to read the answers and click the links in those answers, instead of finding random pages to post (in the wrong place)
For your current problem, try the links I posted for Adobe help... The other users in these forums are a great help... but some things require Adobe's help
For future Premiere Elements questions, use the link Barbara B posted in her reply to your original message
Me? Slow down? I know. I was a bit hyper. Sorry, and thank you again.
As have a few others.
I was going to offer to Move this post, but there is no need now.
Good luck to the OP,