I am having the following issue with Adobe: I am converting PST files into PDF's and the recipient can view the information, but they cannot print. Actually, some information such as whether there is an attachment is displayed in the printout, but none of the actual text appears. I do not see any security settings at this end that would be causing this, but I have been assured that there is nothing on the recipients either. The same thing was happening when I sent it to a colleague here in the office.
I discovered the problem and solution. Often PST's contain damaged text. It is not easy to deal with the damaged text. It is more efficient to have the recipient print the file as an image.Select the print tab, go to advanced, select print as image. I got the information by looking through the more specific information on the Adobe site.