2 Replies Latest reply on Oct 22, 2013 12:37 PM by PoopsieDarlin

    Can't end recording session


      When I am recording in demo mode, the End button does not stop my recording session. I have to do my recording over a Remote Desktop Connection. In order to stop the recording I hae to leave the RDC and clcik the Captivate icon. This stops the recording but all of the steps I had to perform are also included in my video frames. They can be deleted but it is a real pain. Any suggestions?

        • 1. Re: Can't end recording session
          loveeshKumar Level 2

          Hi There,


          Welcome To Adobe Forum.


          Can you please try recreating the preferences of Adobe Captivate using the following steps:


          1.     Close Adobe Captivate and browse to the location:


          Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 6 folder or that captivate version folder which you have on the system 


          Windows XP:  C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 6 folder


          2.     Now rename the Adobe Captivate folder 


          3.     Now launch Adobe Captivate again and try to record again to see if the issue is still there or not.





          • 2. Re: Can't end recording session
            PoopsieDarlin Level 1

            I was able to avoid using the Remote Desktop Connection which took care of the issue. Thanks for your suggestion.