0 Replies Latest reply on Sep 20, 2013 12:01 PM by Eric.H

    [07/22/2013] Advisory Email for recent DRM errors

    Eric.H Adobe Employee

      We're in the process of putting together a "Customer Advisory List" for notices to customers  when we find issues  that may impactful your use of Adobe Access.   The goal of this list is to pre-emptively tell customers that we are aware of certain issues, have a suggested response for your customers, and an ETA for a fix.

       

      The advisory list should be collated and operational shortly, so in the meantime, I'm reaching out via direct email.

       

      Finally – we wanted to let you know about a couple of the high-profile issues customers are hitting and what our suggested workaround/fixes are:

       

      These DRM errors are specific to Flash and in specific browsers on Desktop and may/maynot have impact on ios/android.

       

      DRM Error Event 3338: http://forums.adobe.com/thread/1257805

      DRM Error Event 3346/3322: http://forums.adobe.com/thread/1258343

       

      Please forward this along to your Application Developer & Support organizations.